Guest Service Representative - Front Desk Agent - Homewood Suites, Dover

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part-Time and Full-Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting company-wide incentives throughout the year!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience.

Pay: $15 - $16 Per Hour

Shift: 7am-3pm, 3pm-11pm

Schedule: Must have weekend availability

Job Type: Part-Time

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Minimum Requirements:

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability

Benefits:

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company-wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching