Solution Delivery Manager, Global Services

Zuora; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Role

Your demonstrated experience as a Solution Delivery Manager working at the enterprise level to deliver multiple moderate to complex solutions will enable you to successfully drive the delivery team, and monitor project quality, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end delivery of the projects, ensuring that the project remains on time, within budget, and meets customer expectations.

Because you already have experience integrating and implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Cash systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

Desired Skills and Experience

• Overall 10+ years of experience; with at least 5+ years as a program/project manager
• In-depth knowledge and experience implementing Enterprise software applications such as ERP or CRM or SCM
• Experience with SaaS based implementation is desirable
• Strong client service and/or management consulting experience
• Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
• Manage a number of engagements concurrently, potentially between 3 – 5 clients
• Successful candidates must have strong communication and problem-solving skills, customer focus, and results orientation
• Executive presence. Comfort with ambiguity and C-level communication
• In-depth technical knowledge and solutions of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Have developed domain industry or business process skills
• Lead teams of architects, consultants, and developers
• Able to effectively manage scope change and implementation of multi-year/multi-phased project or program
• Drives adoption through achieving business goals and innovation
• Ability to confidently communicate how technical solutions achieve customer business objectives and continually promote the value and adoption of the solution
• Technology experience or awareness in either of the following:
• ERP, CRM, accounting systems, provisioning systems
• Billing and payment systems
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 50% of the time (including possible international travel)
• Certification of PMI is a plus

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs