Customer Service Executive

VFC®; Kingswear; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in the food revolution is seeking a Customer Service Executive to manage orders and customer inquiries. This role is pivotal in supporting the bakery team and ensuring effective communication across departments. Join us in our mission to positively impact the world and drive growth in the UK and international markets.

Benefits

Performance-related bonus scheme

Pension scheme

Cycle to work scheme

25 days of annual leave plus bank holidays

Qualifications

• Strong communication skills essential for customer inquiries.
• Willingness to learn new systems and processes.
• Attention to detail required for managing orders.

Responsibilities

• Respond promptly to customer inquiries and resolve issues.
• Manage orders and coordinate with the bakery team.
• Book transportation for collections and deliveries.

Skills

Communication

Attention to detail

Proficiency in Microsoft Office

Job description

Customer Service Executive

Location and Compensation

Town/City: HQ – Dartmouth, UK

Salary: £25,000 plus bonus scheme

Contact: 12-month maternity leave cover

Closing Date: TBC

Join Our Rebellion

VFG is the overarching business that is the home for key brands such as VFC Foods Ltd, The Meatless Farm, and Clive's Purely Plants. Our brands champion animal welfare, environmental sustainability, health benefits, and empower a food revolution aimed at a mainstream flexitarian/meat-reducing audience. Having made a significant impact in a short time, we are looking to hire a Customer Service Executive to support our growth in the UK and international markets.

Your Opportunity

We seek a passionate, experienced individual with a strong drive to get things done. The successful candidate will play a central role in our mission to create a successful food business that positively impacts the world, animals, and people's lives.

You will be responsible for managing orders, deliveries, and stock. As part of our bakery team, effective communication is essential to ensure we have the right stock at the right locations. This role is based in our bakery in Dartmouth, which is undergoing modernization and process development. It's an exciting time to join and contribute to our growth and progress.

Key Responsibilities

1. Respond promptly and professionally to customer and consumer inquiries.
2. Resolve customer issues efficiently.
3. Coordinate communication between head office and the bakery team.
4. Manage manual orders within our system.
5. Book transportation for collections and deliveries.
6. Collaborate with various departments to resolve complex issues.

Desired Attributes

• Excellent communication skills.
• Willingness to learn new systems and processes.
• Strong proficiency in Microsoft Office.
• Attention to detail.

Benefits

• Performance-related bonus scheme.
• Pension scheme.
• Cycle to work scheme.
• 25 days of annual leave plus bank holidays.
• 37.5 hours per week.