Cleaning Operations Manager

Operations Manager

Our client

Is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

THE POSITION

A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression.

Purpose:

1. Manage the company’s one-off jobs and variable schedules
2. Manage the company’s Mobile Teams
3. Support the Operations Department and Operations Director

Key Responsibilities:

1. Planning and Dispatch
   1. Producing daily schedules for operatives
   2. Assist with creation of quotations for services
   3. Develop/deliver training materials for mobile teams
   4. Managing and dispatching works to ensure SLA is achieved
   5. Manage and plan the daily/weekly schedule of mobile teams
   6. Manage the company’s store room – equipment and supplies
   7. Manage a team of around 15 mobile team operatives
   8. Reporting to the Service Support Manager
   9. Liaising with customers, supervisors, and the client directly
   10. Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilized and SLA's are achieved
2. Team Management
   1. Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant
   2. Training new members of the Helpdesk Team in the use of key business systems as required
3. Office
   1. Greet visitors to the building – receive and manage deliveries
   2. Manage utility room – run washing machine & dryer daily
   3. Manage store room – restrict access and always keep tidy
   4. Prepare site folders and paperwork for new contracts
4. Clients
   1. Respond to all e-mails and calls from clients
   2. Provide client support as directed by operational directors
   3. Attend site visits as required
   4. Assist with site audits when required
5. Area Supervisors
   1. Meet weekly to process paperwork – for billing and payroll
   2. Carry out weekly checks on company vehicles (including Area Operations Managers)
6. Reports
   1. Liaise daily with operational directors
   2. Attend management meetings as required

The Person – our minimum skill requirements:

1. Excellent telephone manner
2. IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
3. Previous cleaning management experience required (3+ years)
4. Excellent presentation skills
5. Competent levels of planning and organization
6. Numeracy and literacy to a good level
7. Ability to work to deadlines and prioritize
8. Good interpersonal skills
9. High levels of attention to detail
10. A strong work ethic
11. Spanish / Portuguese language skills an advantage

A fantastic salary with great company perks.

£32k - £35k depending on experience