Unit4 ERP Support Analyst

TN United Kingdom; London; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading digital transformation consultancy is seeking a Unit4 ERP Support Analyst to provide exceptional remote support for their ERP systems. This fully remote position involves collaborating with clients and internal teams to enhance ERP functionalities, ensuring excellent customer service and continuous improvement.

Qualifications

• Proven experience supporting Unit4 ERP, specifically the finance modules.
• Solid understanding of finance processes within an ERP environment.

Responsibilities

• Respond to and resolve support tickets in line with customer SLAs.
• Investigate and troubleshoot issues within the Unit4 ERP system.
• Deliver remote consultancy to customers when required.

Skills

Unit4 ERP

SQL

Excellent Communication

Job description

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Unit4 ERP Support Analyst
Permanent
Fully Remote (UK)
Salary: £40,000 - £45,000 (+ benefits)

Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills

We are looking to recruit a Unit4 ERP Support Analyst for a leading digital transformation consultancy.

This is a fantastic opportunity to support a variety of clients across multiple sectors, helping them get the most from their ERP systems through responsive support and remote consultancy.

This is a fully remote role with travel approximately once a quarter for team meetings.

You'll work as part of a collaborative and values-driven team that prides itself on delivering excellent customer service while driving digital empowerment across organisations. The ideal candidate will combine strong problem-solving skills with an empathetic, people-first approach.

Key Responsibilities:

• Respond to and resolve support tickets in line with customer SLAs
• Investigate and troubleshoot issues within the Unit4 ERP system, focusing on finance modules
• Provide clear, professional communication with clients throughout the ticket lifecycle
• Collaborate with internal colleagues and third parties (e.g. Unit4) to ensure timely resolution
• Maintain accurate records of activity and time in the call handling system
• Identify opportunities for service improvements or potential consultancy upsell
• Deliver remote consultancy to customers when required
• Contribute to a positive team culture rooted in accountability, empathy, and continuous improvement

Skills & Experience:

• Proven experience supporting Unit4 ERP, specifically the finance modules
• Solid understanding of finance processes within an ERP environment
• Excellent communication skills - both written and verbal
• Able to take ownership of issues and see them through to resolution
• Proactive mindset with the ability to identify opportunities to add value
• Comfortable working remotely within a collaborative and supportive team