Chatbot Consultant

JR United Kingdom; Bristol; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An innovative consultancy is seeking a Chatbot Consultant to lead the integration of cutting-edge chatbot solutions. This role is crucial for enhancing customer service through AI-driven technologies. As a subject matter expert, you will oversee presales, integration, and customer success, ensuring seamless deployment of chatbot solutions. With a focus on conversational design and emotional intelligence, you'll help shape the future of customer interactions. This is a fantastic opportunity for a forward-thinking individual looking to make a significant impact in a rapidly evolving field.

Qualifications

• Proven background in integrating chatbot solutions with REST APIs.
• Experience in customer success and presales for chatbot solutions.

Responsibilities

• Deliver chatbot solutions in the call center/customer service sector.
• Integrate chatbot solutions into customer systems.

Skills

Conversational AI experience

Conversational Design

Emotional Intelligence in AI

Data Analytics and ROI Mapping

REST APIs

Postman

JSON

Understanding of AI decision making

Job description

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Chatbot Consultant | Product Management | Pre-Sales | Integration | API | 6 Months – Outside IR35 | Hybrid | £400 - £450 per day

Peaple Talent have partnered with a consultancy client based out of the South West who are looking to hire in a critical consultant for the next phase of their growth.

They have introduced a new service line providing chatbot solutions to their customers, predominantly in the call center/ customer service sector, and need a chatbot specialist to continue to deliver this work.

You will be a chatbot SME with a broad responsibility across presales, integration and customer success of their chatbot solution.

The technical element of this role will be around integrating the solution into customers systems where you will need a proven background of working with REST APIs to deliver this.

• Conversational AI experience – Omnichannel
• Conversational Design
• Emotional Intelligence in AI
• Data Analytics and ROI Mapping
• REST APIs/ Postman / JSON
• Understanding of AI decision making with relation to ethics and transparency

This is an urgent contract opportunity for initially 6 months, outside IR35 and mostly remote working. The company is headquartered in the South West and you need to be able to travel here on a (ballpark) monthly basis.

Please apply or reach out to Peaple Talent for more information

Chatbot Consultant | Product Management | Pre-Sales | Integration | API | 6 Months – Outside IR35 | Hybrid | £400 - £450 per day