Head of Technology Operations

Serving our customers, communities, and planet a little better every day.

Salary - Between £116,160 - £174,240 + annual bonus & benefits

Work Level 3 – This is a certified role

Location - Edinburgh / Newcastle

Office Attendance - Our roles are hybrid, however you should be able to travel to our office, 2 days per week for this position.

Closing Date - Applications 10th May at 5pm

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

We’re looking for a Head of Technology Operations to join our Insurance & Money Services team.

As the Head of Technology Operations, you’ll build and lead our Insurance & Money Services technology operations organisation. You’ll be part of the technology leadership team and will help deliver our insurance & money services go-to-market plans, growth strategies, and our customer experience. You’ll help to develop our supporting technology strategy with a focus on:

• Embracing and driving significant value from new technologies, including data analytics and AI technologies.
• Achieving better quality, control, cost discipline and speed to market across our technology, data and digital investments.
• Delivering solutions reliably at scale, cheaper and faster.
• Creating leading-edge digital experiences for customers and employees.
• Transforming our legacy architecture and embracing new technology innovations, reducing the cost to serve.
• Ensuring appropriate risk management, control, security, and resilience of our systems and operations.

What you’ll be doing

• Helping to create a competitive advantage for Tesco Insurance & Mone y Services through building and running a leading operations function with a focus on high velocity and scalability, sustainability, quality, controls, security, and risk management.
• Partner with product management, technology, data, risk management and other business leads to create a vision and strategy for technology operations that delivers on the Insurance & Money Services strategy.Plan for deprecation of legacy infrastructure and applications.
• Ensure the business activities comply with external regulatory and internal policies and standards. Ensure business risk is managed and mitigated appropriately.
• Enable a culture of creativity, collaboration, speed, agility, innovation, and excellence while continuously elevating the calibre and quality of the technology operations organisation. Put the customer first.
• Ensure the security, reliability, and integrity of systems, including data protection and disaster recovery.
• Develop standards and procedures that ensure operations are secure, scalable, and resilient by design. Ensure decision making is risk-based. Continuously deliver a culture of executional excellence.
• Design, implement and monitor all operations and key performance metrics and operational efficiency for technology operations.
• Own environment and configuration management, both on premise and in the cloud, including FinOps cost management.
• Identify and evaluate new technologies, trends, methods, and procedures that improve the Tesco Insurance and Money Services product offering and delivers great customer outcomes.
• Providing strategic direction as the most senior leader in technology operations and serve as a role model for the Insurance & Money Services organisation.
• Driving organisation change by promoting agile and DevOps principles and values.
• Influencing and negotiating with Senior Leaders. Impact the business through strategic direction, identifying and removing blockers, continually identifying improvements to process.
• Partnering with stakeholders across Tesco Group to identify opportunities for the progression of the organisation.

We need you to have:

• Extensive operational leadership experience working in fast paced and dynamic Agile and DevOps environments.
• Extensive experience in both building and running a regulated technology operation, within an enterprise environment, utilising a range of in-house, managed services and outsourced services.
• Deep understanding of IT infrastructure technologies, including hardware, software, platforms, networking, cloud (AWS & Azure, risk management and security.
• Deep knowledge of vendor management, procurement, and outsourcing
• Experience of the regulatory environment that Insurance & Money Services operates in.
• Demonstrable experience navigating a large organisation, showcasing the ability to influencing with storytelling and data.
• Comfortable with C-Suite reporting relationships and presenting to C-level executives and other senior leaders.
• Effective leadership, analytical and negotiation skills. Effective conflict resolution skills.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

• Private Medical Insurance (W2+) and virtual GP Service you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank.We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Role Alignment

Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.

Interviews

Interviews are expected to be held w/c 13th May

How to apply

We value our people anddiverse teams and believe the variety of backgrounds and experiences make usstronger to achieve our goals.

Our colleagues are workinghybrid, taking time to meet with colleagues in our offices for moments thatmatter, such as team catch ups, planning meetings and more. If you’reinterested in finding out more about what a career at Tesco Bank looks like,click apply to find out more!

Why Tesco Bank?

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.