2nd Line Support Engineer - Service Desk - Plymouth

Crimson Limited; Plymouth; On-site; GBP 33,000; Full time

Job description

2nd Line Support Engineer - Service Desk - Plymouth

Onsite work

Full driving license is required for this role

Salary up to £32.5k

2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally between onsite and multiple client sites. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.

Key Skills and Responsibilities:

1. Provide Second Line technical support across desktops, servers, networks, and cloud services.
2. Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
3. Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
4. Support Microsoft 365, Windows Server, and networking technologies.
5. Proven experience in Second Line IT Support.
6. Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
7. Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN).
8. Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
9. Excellent communication skills with the ability to engage professionally with clients.
10. A full driving licence (client site visits required).
11. Eligibility to obtain Security Clearance (SC level or higher).

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.