Maintenance Officer

TN United Kingdom; Wealden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a proactive Maintenance Operative to join their dedicated team. This hands-on role is essential for ensuring tenant homes are safe and well-maintained. Responsibilities include performing maintenance tasks, managing schedules, and liaising with the Property Supervisor. Ideal candidates will have experience in property maintenance, strong customer service skills, and the ability to work independently.

Qualifications

• Proven experience in general property maintenance.
• Multi-skilled in trades such as decorating, plumbing, and DIY.

Responsibilities

• Carry out a wide range of maintenance and minor repair tasks.
• Organise appointments and manage daily work schedules.
• Participate in the out-of-hours emergency on-call rota.

Skills

Problem Solving

Customer Service

Independence

Education

Formal qualification in a relevant trade

Job description

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We are seeking a proactive and enthusiastic Maintenance Operative to join our dedicated Maintenance Team. This hands-on role is vital in ensuring our tenants’ homes are safe, well-maintained, and welcoming. As a frontline ambassador for Zetetick Housing, you will consistently reflect our core values and commitment to outstanding service.

Requirements

• Carry out a wide range of maintenance and minor repair tasks in tenant homes, including:
  • Adjusting and easing doors
  • Replacing tiles
  • Unblocking sinks and internal drainage
  • Painting and decorating
  • Assembling furniture
  • General property and garden maintenance
  • Minor plumbing tasks
  • Preparing void properties for new tenants
• Identify, plan, and carry out additional planned maintenance work as required
• Organise your own appointments and manage daily work schedules effectively
• Complete and submit all job documentation accurately using our computerised repairs system (mobile device-based)
• Liaise closely with the Property Supervisor and Housing team to prioritise repair requests
• Participate in the out-of-hours emergency on-call rota (additional pay and door-to-door hours apply)
• Collect supplies and carry tools as required for each task

Qualifications

Essential:

• Proven experience in general property maintenance
• Multi-skilled with competency in trades such as decorating, plumbing, and DIY
• Ability to work independently, using initiative and problem-solving skills
• Strong customer service approach with respect for vulnerable tenants and their homes
• Good written, verbal, and numerical skills
• IT literate – able to use mobile-based job systems effectively
• Full UK driving licence
• Willingness to undergo an Enhanced DBS check

Desirable:

• Formal qualification in a relevant trade
• Experience working within social housing or with vulnerable tenant groups