Fixed Term Account Manager - John Lewis Bluewater

CHANEL; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the beauty industry seeks a Fixed Term Account Manager to lead a passionate team at John Lewis Bluewater. This role involves guiding the team, developing business initiatives, and creating personalized client experiences. The ideal candidate will possess strong leadership and management skills, along with a deep knowledge of the CHANEL brand. Benefits include private medical insurance and retail discounts, fostering an inclusive culture that values diversity.

Benefits

Private Medical Insurance

Online GP

Cycle Scheme

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Attraction discounts

Product discounts

Service Awards

Qualifications

• Experience in leading teams and developing individual talents.
• Strong knowledge of brand and heritage.

Responsibilities

• Lead an energetic team to create client experiences.
• Build CHANEL's client portfolio and manage staff rotas.
• Resolve client service complaints holistically.

Skills

Leadership

Communication

Relationship-focused

Adaptability

Job description

Fixed Term Account Manager

Location: John Lewis Bluewater

Contract: Fixed Term/MAT Cover until August 2026, 37.5 hours/weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

"In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

JOB PURPOSE

In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team

• Guide the team towards achieving results and developing individual talents
• Create an environment rich with ethics, integrity and diversity, leading to positive team collaboration
• Proactively address employee relations issues with support from the Retail Development Manager, in accordance with company policies
• Facilitate team and individual communication to ensure shared knowledge
• Share brand vision and business challenges, empowering the team while holding them accountable

Business developer

• Build CHANEL's client portfolio through data capture aligned with brand expectations
• Develop business initiatives consistent with brand strategy
• Manage staff rotas and operational zoning for optimal client experience
• Communicate stock needs for retail and collateral to relevant parties
• Maintain a solid understanding of the business environment
• Report to line manager to influence strategies and recommendations

Experience creator

• Lead by example on the sales floor, creating personalized client experiences and building relationships
• Embrace digital shopping trends and consider the omni-channel journey
• Resolve client service complaints holistically to ensure satisfaction across channels
• Ensure team has tools and training to deliver CHANEL’s client experience
• Maintain visual merchandising standards and a welcoming environment

CHANEL Ambassador

• Possess strong knowledge of the brand, heritage, and know-how; share this with clients and team
• Implement training, be curious for continuous learning
• Adhere to uniform and grooming guidelines

SKILL SETS

Leadership and Management skills

• Strategic thinker: challenge the status quo, inspire and engage
• Relationship-focused: collaborate, partner, influence
• Develop and empower people: listen, empathize, coach, perform management, delegate
• Performance-minded and decisive, pursue continuous improvement

Soft skills

• Effective communicator: verbal and written, storytelling
• Curious, adaptable, continuous learner
• Self-aware, confident, able to manage stress
• Energetic, motivated, enthusiastic
• Trustworthy, ethical

Benefits at CHANEL

Our employee benefits support your professional and personal life, including:

• Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts
• Mental Wellbeing: Employee Assistance Programmes
• Lifestyle: Attraction discounts, product discounts, employee sales
• Recognition: Service Awards with products, vouchers, holidays

*Benefits are subject to eligibility and change.

At CHANEL, we foster an inclusive culture that values diversity and personal growth. We encourage your application to bring your perspective, experience, and potential to our team.