Call Centre Operator (various shift patterns)

TN United Kingdom; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking Call Centre Operators in Swindon, offering various shift patterns. The role involves providing exceptional customer service, resolving queries, and maintaining accurate records. Join a diverse team focused on efficiency and safety, with opportunities for professional growth.

Benefits

Competitive benefits

Professional growth opportunities

Qualifications

• Eligibility for security clearance required.

Responsibilities

• Act as the initial contact point for customers, recording requests.
• Resolve queries and complaints through first call resolution.
• Maintain high standards of customer service.

Skills

Customer Service

Communication

Education

GCSE in Maths

GCSE in English

Job description

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Call Centre Operator (various shift patterns), Swindon

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Client:

KBR

Location:

Swindon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4f2f6b10d3c2

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Title: Call Centre Operator (various shift patterns)

About KBR and the Project

KBR Government Solutions delivers diverse, fast-paced projects across Europe, the Middle East, and Africa, including work for UK and overseas Governments in sectors such as defence, infrastructure, facilities management, and construction. Our projects range from military life support services to Portfolio, Programme & Project management, and consultancy, ensuring variety in daily tasks.

We work on the Ministry of Justice & Home Office South Contract, providing services through an Estates Intelligence Model, utilizing a central Computer Aided Facilities Management system to monitor contractual requirements. Our services include Helpdesk support, Real-time Reporting, Building Surveys, Fire Risk Assessments, Compliance Audits, and statutory property maintenance.

About the Role

Our contact centre offers opportunities for enthusiastic Operators across various shifts:

• 4 on 4 off
• Monday – Friday (days)
• Saturday – Wednesday (days)
• Sunday – Thursday (nights)

Under supervision, you will answer calls promptly, following guidelines, and use your knowledge of company policies to meet client needs.

Core Responsibilities

• Act as the initial contact point for customers, recording requests and providing relevant information.
• Coordinate customer service requests with the supply chain and follow up on work orders.
• Resolve queries and complaints through first call resolution.
• Create accurate data records to facilitate timely requests resolution.
• Improve customer perception by exceeding expectations and delivering timely solutions.
• Own your performance, seeking opportunities for improvement.
• Maintain high standards of customer service.
• Stay updated with team changes.
• Follow KBR's Zero Harm policy for safety.

Qualifications include GCSE (or equivalent) in Maths and English and eligibility for security clearance.

Join Our Talent Community!

At KBR, we collaborate with government and industry clients, offering comprehensive solutions with a focus on efficiency and safety. Our employee-centric approach fosters a diverse, inclusive environment where all ideas are valued, enabling us to deliver innovative solutions globally.

Better, Stronger, Together

We value our employees and provide competitive benefits and professional growth opportunities. Our culture encourages creativity, resourcefulness, and collaboration to meet our clients' needs.

INCLUSION AND DIVERSITY AT KBR

We are committed to a diverse and inclusive workplace, recognizing that different perspectives foster innovation and resilience. We strive to create a safe, respectful environment for all.

We Deliver — Together.

KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT

KBR is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, disability, sex, sexual orientation, gender identity, age, national origin, veteran status, or other protected characteristics.