Nantwich Store Crew (Part-Time)

FATFACE; Nantwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team. This role focuses on delivering exceptional customer service, ensuring every customer feels valued and supported. You'll be at the forefront, assisting customers with their purchases and contributing to a positive shopping experience. With a strong commitment to equality and inclusion, this company fosters a vibrant workplace culture. Enjoy a range of benefits, including generous holiday, discounts, and access to learning platforms. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox access

Thrive learning platform

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Process sales, orders, and refunds efficiently at the tills.
• Maintain general housekeeping and tidiness of the shop floor.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Time Management

Job description

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion aren't just aspirations but standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

You put the customer at the heart of everything you do, serving as the face of our business by greeting and assisting customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to our customers' needs and eager to learn about our products to provide the best assistance.

Role Responsibilities

1. Greet and thank customers warmly, wishing them a fond farewell to ensure a memorable experience.
2. Provide exceptional service, using your product knowledge to help customers find items that suit them, across in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Follow all FatFace policies and procedures.

Ensure GDPR procedures are adhered to at all times.

Competencies

• Deliver excellent customer service focusing on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company's social and environmental mission, actively supporting related actions.
• Provide a genuine and authentic approach in interactions.
• Act with integrity, demonstrating interest and understanding of others.
• Respect and value team members at all levels.
• Engage actively in team activities and initiatives.
• Use humor appropriately and tailor communication to individuals.
• Offer customers alternative purchasing options across our multichannel platform.
• Maintain operational standards in handling deliveries, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive, can-do attitude.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team player mindset.
• Strong time management skills.

Benefits of Working with Us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox access from day one, offering discounts, wellbeing content, and more.
• Thrive learning platform with extensive resources.
• Dental insurance (employee-funded).
• Pension scheme.
• 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles).
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.

If this sounds like the opportunity for you, then apply today!