Workforce Planner

Serco Limited; West Midlands Combined Authority; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm seeks a Workforce Planner to enhance resource demand planning and allocation. In this hybrid role, you will collaborate with senior leaders, manage workforce supply, and lead planning meetings. Join a supportive team dedicated to personal development and impactful public services. With a focus on diversity and inclusion, this position offers a unique opportunity to influence business decisions while working in a dynamic environment. If you're a problem solver with strong analytical skills, this role is perfect for you!

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Free onsite parking

Discounts on cinema and shopping

Health and wellbeing support

Career development training

Leadership coaching

Safe and inclusive work culture

Qualifications

• Experience in workforce planning and analysis.
• Advanced skills in MS Office and knowledge of Power BI.

Responsibilities

• Maintain resource planning tool and provide insights.
• Collaborate with leaders to develop resource solutions.
• Manage contingent workforce and monitor performance.

Skills

Talent Acquisition

Capacity Planning

Workforce Planning

Data Analysis

Communication Skills

Collaboration Skills

Education

Bachelor's Degree

Tools

MS Office (Word, Excel, PowerPoint)

Microsoft Power BI

ServiceNow

Job description

Workforce Planner

Hybrid - working from our Solihull office 2 days per week

Working hours: 37.5, 12 month Fixed-Term Contract

Salary: Competitive

Our UK&E Growth Team plays a key role in developing new business opportunities and compelling propositions that translate into high impact public services. We are looking for a natural problem solver to join as a Workforce Planning Analyst, supporting the Head of Resourcing and Growth Support with resource demand planning, allocation, and reporting for our UK&E bids. You will ensure we have the right people, in the right roles, at the right time to deliver successful bid outcomes.

Responsibilities:

1. Own and maintain our service now resource planning tool, providing accurate data and insights for demand and capacity planning.
2. Collaborate with senior leaders to understand bid processes and develop high-level resource solutions.
3. Manage and develop the contingent workforce supply and third-party partners, monitoring performance and external spend.
4. Lead and chair regular resource planning meetings with Heads of various functions across Serco.
5. Make resource allocation decisions.

Requirements:

• Experience in talent acquisition, capacity planning, workforce planning, analysis, or project-based roles.
• Advanced skills in MS Office (Word, Excel, PowerPoint).
• Knowledge of Microsoft Power BI and ServiceNow resource planning is advantageous.
• Ability to transform data sets into meaningful reports.
• Clarity in communicating amidst ambiguity.
• Strong collaboration, influencing, communication, and stakeholder engagement skills.

Why Serco:

Serco's purpose is to impact a better future by bringing together people, technology, and partners to create innovative solutions that address urgent global challenges across sectors like defence, space, migration, justice, healthcare, transport, and customer services worldwide.

This role is vital to our business decisions and growth. You will have opportunities for personal development and work with talented colleagues in a supportive environment where no two days are the same.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Free onsite parking.
• Discounts on cinema, entertainment, shopping, mobile plans, and leisure memberships.
• Health and wellbeing support including Employee Assistance Programme, Health Cash Plans, and free flu jabs.
• Career development training, leadership coaching, and formal studies.
• A safe, inclusive, and diverse work culture.

About Serco:

We deliver essential public services globally, with a team of 50,000 across defence, transport, justice, immigration, healthcare, and citizen services. We focus on innovation and continuous improvement to benefit society.

Join us and access our Employee Networks like SercoInspire, SercoEmbrace, SercoUnlimited, and In@Serco, promoting diversity and inclusion.

Apply:

Click the apply button to submit your application. Please note that applications may close early if we receive a high volume, so apply promptly.