Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Guisborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

Sainsbury's is seeking a Customer Advisor for their Argos store, focusing on delivering excellent customer service and maintaining a positive shopping experience. The role involves collecting products, processing payments, and providing knowledgeable assistance to customers. Ideal candidates are friendly, flexible, and eager to learn in a dynamic environment.

Benefits

10% discount card after four weeks

Free food and hot drinks for colleagues

Generous holiday entitlement

Company pension matching

Opportunity to buy shares at discounted prices

Special offers on gym memberships and restaurants

Access to Employee Assistance Programme

Qualifications

• Must be above school-leaving age and have the right to work in the UK.
• Comfortable discussing financial services with customers.
• Experience in a fast-paced retail environment is beneficial.

Responsibilities

• Ensure customers have a great shopping experience.
• Collect products and process payments.
• Maintain a tidy stock room and assist customers on the shop floor.

Skills

Customer Service

Teamwork

Attention to Detail

Flexibility

Digital Literacy

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service at the tills, website screens on the shopfloor, and the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.
• Maintain a neat and tidy stock room, restock products from deliveries.
• Assist customers on the shop floor by answering questions and providing product advice.
• Build extensive knowledge about our products, services, and promotions to offer helpful recommendations.

What makes a great Argos Colleague:

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Comfortable discussing our financial services with customers during purchases.
• Enjoy working in a fast-paced, physical, and energetic environment, and thrive as part of a team.
• Willing to work flexibly and diligently across the store, with full training provided to develop various skills.
• Embrace new digital tools and technology to perform your job effectively.
• Pay great attention to detail, keeping the store clean and organized to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks: Provided for colleagues in all our stores.
• Generous holiday entitlement: Based on hours worked, including maternity and paternity leave.
• Pension: Company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that vacancies may close quickly, so we encourage early application.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer support such as enhanced discretionary leave for families, resources for colleagues, and internal networks to promote representation and remove barriers. We provide development opportunities including mentorship, training, and career pathways, celebrating diversity through various initiatives. To learn more about our inclusivity efforts, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

As a leading UK digital retailer, Argos offers customers outstanding convenience, choice, and value across a wide range of products. As a Customer Advisor in an Argos store inside Sainsbury’s, you will ensure our customers receive the best experience when shopping or collecting online orders.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• You must have the right to work in the UK.
• Most roles are part-time, with shifts including weekdays and weekends, scheduled around your availability.