Technology Engineer

PointWire Limited; Bath; Hybrid; GBP 35,000 - 60,000; Full time

Job description

As a Technology Engineer, you will play a key role in Cyber Defence and Engineering, focusing on the deployment, management and enhancement of security platforms, tools and controls across our clients and internal operations at PointWire. Your responsibilities will include implementing and fine-tuning security tools to protect sensitive data, mitigate threats and safeguard our clients’ assets, systems, networks, and users.

Collaborating with cross-function teams including cybersecurity, IT, engineering, architects, and analysts to integrate and manage security technologies, you will integrate and manage security technologies ensuring compliance with UK regulations such as GDPR, NCSC Guidelines, industry best practices (ISO27001, CISSP) and contractual security obligations. Reporting to an ‘Expert of Technology’, you will be part of a team delivering technical work packages, leveraging in-depth yet broad expertise across the following areas: Endpoint Management, Endpoint & Network Detection and Response Tools, Technical Compliance Applications, Defence Technologies, Change Request Management and Security Automation, with a strong passion for Security.

Key Responsibilities:

• Service Desk Support - Manage and resolve Level 1, 2, and 3 Service Desk tickets independently with minimal support.
• Technical Troubleshooting & Issue Resolution - Provide effective technical support across systems and applications, ensuring issues are identified, logged and resolved effectively.
• Enterprise OS Support - Demonstrate a solid understanding of at-least one enterprise-level operating system (e.g. Windows, Linux, MacOS).
• Endpoint, Network Management, and Security - Develop expertise in PointWire’s preferred tooling, providing our clients effective endpoint management, security, and compliance with industry best practices.
• Contribute to Internal Initiatives - Participate in projects, process improvements and technical enhancements with the team.
• Documentation & Knowledge Management - Create, Review and maintain documentation for systems, configurations, processes and procedures.
• Collaboration & Communication - Engage effectively with colleagues, users, clients and partners through clear oral and written communication.

About you - Skills & Attributes:

• Judgement & Systematic Approach - Demonstrate logical problem-solving and decision-making.
• Hacker Mindset - Curiosity, willingness to understand how things work, how to break them and fix them.
• Learning & Development - Take initiative for self-improvement and continuous learning (we love a home lab!).
• Attention to detail - Ensure accuracy and clarity in documentation and work tasks.

Education, Certifications & Technical Expertise:

• Certifications & Tools - Relevant certifications (e.g. A+, Network+, Security+) are highly desirable, with additional advantage for Tanium, Corelight, Titania (Nipper), and CrowdStrike (including Next-Gen SIEM and Falcon). Experience or certifications in tools such as Mimecast, Zscaler, Tenable, Sophos, Rapid7 are also beneficial.
• Systems & Endpoint Management - Proven experience managing and troubleshooting Microsoft Windows Workstations & Server Environments, including Active Directory, DNS, DHCP and Group Policy. Hands on experience with endpoint management tools like MECM/SCCM, Intune, Tanium or Management is advantageous.
• Network & Security - Strong understanding of network protocols, firewall management and security principles. Experience with security monitoring tools such as PRTG, Nagios and backup solutions like Veeam is beneficial, as with SIEM & SOAR technologies such as Elastic, Splunk, Phantom.
• Virtualisation & Automation - Knowledge of virtualisation technologies like VMWare, Hyper-V, and Proxmox, along with experience in PowerShell, Python, Ansible and other automation languages.
• IT Frameworks & Best Practices - Familiarity with ITIL Principles and fundamental business operations.

Salary & Benefits

This role offers a competitive salary between £35,000 – 60,000 per annum, dependent on skills and experience, along with opportunities for professional development and career growth. After successful completion of your probationary period, you will also receive:

• Private Axa Health Care Insurance
• Unlimited Annual Leave Policy
• Discretionary Company Car Scheme
• Flexible Working

About PointWire:
PointWire delivers cyber security managed services and solutions to various organisations in both the private and public sector. Since our establishment in 2019, we have partnered with several leading software providers in the cyber security space including Corelight, Crowdstrike, Deep Instinct, Microsoft, Titania, and Tanium. Our clients range from 100s to 100,000s of employees and devices; with our services helping to augment the capabilities of in-house security and operation teams enabling automation to improve effectiveness.

Who you should be:

It feels like every company asks for the same things nowadays and so the following will look familiar from most other ads you have already seen! Our team drew up the values they want to see from new people coming in.

The PointWire values are:

Passion - Love. Respect.
Outstanding - Be memorable. Be prepared to stand out to our customers and partners.
Integrity - Even if the truth is tough, always lead by example and maintain honesty.
Nobility - As the definition goes: "having or showing fine personal qualities or high moral principles".
Teamwork - Collaborate, laugh, fail, and succeed with your colleagues. Be there during the good times and the tough times.
Wholesome - From your core, be a rounded individual. Embrace diversity. Protect the environment.
Integrity - Yes; it is so important it appears twice.
Resilience - Own your mistakes but bounce back from them and grow stronger.
Energy - Start every day with the enthusiasm of your first. Our team is not big and so the ripples made by any of our team, positive or negative, get felt by everyone.

• A self-starter - By this, we mean that you are taking initiative, coming to us proactively with ideas, reviewing things in the business that you think should be better and bringing ideas of how we can improve. In return, you can expect that we will never brush your ideas under the carpet without consideration and your positive contributions will always get the praise and credit they deserve.
• Integrity & Respect for others - We detest misrepresentation; of products, of relationships, and of oneself. You should always be honest; even when the truth is hard. Our team are all honest and respectful people who consider each other and work together towards a common goal.
• Attention to detail - Our directors are sticklers for detail and not just because they are weird (though they are a bit!), but it is essential for our clients that we get the details right. This means that whether you are in a technical, sales, marketing, or operations role; we keep an eye out for the minute details.
• Flexibility - So many businesses say this, but do not really know what it means for them. At PointWire, it means taking the time to go to your children's assembly when they are getting an award, but similarly working until 23:00 because there is an important deadline due.
• Drive - We want someone hungry for success. We do not mind what success looks like for you, but a borderline crazy desire for success will fit right in with us.
• Willingness to travel - We do not have an office, so we do expect to get together as a team on team building events, sales kick-offs, marketing events, client meetings, partner meetings, etc. Important note: There will be an expectation to travel to customer sites as reasonably required so if you are looking for a fully work from home role with no travel whatsoever this is not the role for you. Don’t worry - travel costs can be expensed.
• Creativity and dynamism - Had ideas for a weird marketing giveaway? We made in-house laser engraved personalised notebooks for our first huge giveaway batch! Got another fun and different idea? That creativity is welcome at PointWire.

Made it this far?
It is time to click apply if you are still reading all the way down here!

Our final comment you need to bear in mind as you do though is that we do not mind that you might not have all the skills described in this job advert out of the gate. That is not important. We can teach you skills and support you to get the knowledge to do the role, but you need to bring the attitude, enthusiasm, and commitment to want to be here and to be part of making PointWire a success.

APPLY HERE: https://wkf.ms/4k2RWvL

Please note, this role may be a Remote-Hybrid role. Frequent expensed travel to the South-West of England may also be required.