One Stop - Shift Leader

TN United Kingdom; Ottery St Mary; On-site; GBP 25,000 - 30,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Shift Leader in Ottery St Mary. This role involves overseeing store activities, managing shifts, and leading a team to enhance customer service. Candidates must be flexible and willing to work in a dynamic retail environment, ensuring a clean and well-stocked store.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care and health checks

Exclusive retailer discounts

Save as you earn scheme

WeCare support services

Annual leave increases with service

Qualifications

• Must be willing to work flexible shifts, including short notice.
• Experience in retail management preferred.

Responsibilities

• Leading the team to provide excellent shopping experiences.
• Managing store operations and ensuring safety.
• Supporting community and charity events.

Skills

Customer focus

Team leadership

Communication

Problem-solving

Job description

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One Stop - Shift Leader, Ottery Saint Mary

Client:

One Stop

Location:

Ottery Saint Mary, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

c55682e37965

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

One Stop • Ottery St Mary • Apply by 23-May-2025

About the role

Must be willing to work the Post Office and be flexible with shifts, including short notice.

What is in it for you

Job Description

We’re seeking a Shift Leader at One Stop, a Tesco subsidiary, to work in a dynamic retail environment. You will oversee store activities, manage duty shifts, and lead a team to ensure a clean, fully stocked store that exceeds customer expectations.

Customer focus is key; you will strive to improve service through coaching and feedback, monitor store performance, and implement practical improvements. Ensuring safety and security, managing store operations, and supporting the team are integral parts of this role.

You will be Responsible For

1. Leading the team to provide excellent shopping experiences.
2. Opening/closing the store, ensuring safety and operational decisions are appropriate.
3. Acting as the main contact in the absence of the Store Manager.
4. Supporting community and charity events to foster an inclusive environment.
5. Maintaining store cleanliness and presentation.
6. Prioritizing product replenishment based on customer needs.
7. Ensuring accurate pricing and signage.
8. Handling overcharges and queue management.
9. Managing staff schedules and breaks effectively.
10. Monitoring store performance and implementing improvements.
11. Adhering to health and safety routines.
12. Communicating effectively with the team.
13. Sharing operational ideas with the Store Manager.
14. Focusing on customer satisfaction and resolving queries.
15. Recognizing colleagues' excellent service.
16. Addressing obstacles to service delivery.
17. Escalating issues to the Store Manager when necessary.
18. Managing staffing levels and reacting to short-term absences.
19. Being a Keyholder, attending alarm calls for store safety.
20. Managing internal communications and feedback.
21. Balancing service and replenishment duties.
22. Supporting absence management and conducting return-to-work interviews.
23. Building relationships with Area Managers and People Partners, seeking advice and coaching.
24. If applicable, managing Post Office operations, including passing background checks.

As a Shift Leader, you will embody One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, Parcelshop, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and serve local communities with convenience shopping options.

Please Note:

Applicants must be above the school leaver’s age applicable in their country. For details, please check local regulations.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including shared deals
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks
• Exclusive retailer discounts
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options