Credit Representative - Supporting Canada

Worldpac; Bolton; On-site; CAD 52,000 - 65,000; Full time

Job description

Overview

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes, and working with internal teams to accomplish KPI’s and objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First teams as necessary to resolve customer concerns causing delays in payments. A strong customer service mindset is required for success.

This role will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. It will also involve working with key customers and cross-functional teams to understand and resolve issues while adhering to established company policies and procedures.

Responsibilities

1. Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated.
2. Develop and maintain positive working relationships with all customers within assigned A/R portfolio.
3. Reconciliation of past due balances with clear and concise communication to our customers, sales staff, and management to resolve disputed balances.
4. Resolve disputed and unapplied items on the customer accounts.
5. Work with internal and external customers to clear open accounts receivable balances.
6. Make recommendations for setting up customer payment plans, placing customer accounts on hold, and accounts to be placed with 3rd party collections and bad debt.
7. Work in a team supportive environment.
8. Perform other collection-related duties as required by management.
9. Comply with all established policies and procedures.
10. Organize and interpret data as well as communicate analytic results/recommendations.
11. Manage multiple tasks simultaneously to completion with sound business judgment.
12. Credit hold review and order releases per company policy guidelines.
13. Special projects as assigned.
14. Available to work occasionally outside of regular hours, including Saturday as needed.

Qualifications

1. Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree.
2. 2+ years’ experience in a credit and collections or customer-facing role.
3. Effective collections, issue resolution, deduction management, and negotiation skills.
4. Collaborative attitude, as well as strong analytical and investigative skills.
5. Proven ability to work both independently and as a team member.
6. Understanding of basic accounting and bookkeeping procedures.
7. Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication.
8. Ability to define problems, identify solutions, and follow through to completion.
9. Excellent verbal and written communication skills.
10. Strong decision-making skills with strong attention to detail and action results oriented.
11. Working knowledge of AS400 system.
12. Excellent customer service skills.
13. Knowledge of transactional processes and systems.
14. Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed.
15. Results Orientation.
16. Process Improvement Mindset.
17. Ability to adapt to changing environments.

Pay Range

CAD $52,000.00 - CAD $65,000.00 /Yr.

EEO Statement /Reasonable Accommodation Notice

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact [e-mail] for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

Benefits

Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include:

Health and Wellness:

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short-term and long-term disability insurance to protect income during unforeseen circumstances.

Additional Perks:

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.

Location Type

On-Site