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Customer Service Coordinator

Workshop Recruitment

Havant

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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An established industry player is seeking a Customer Service Coordinator to enhance their operations in construction and maintenance services. This role involves coordinating repairs, managing job allocations, and maintaining accurate records within a busy contact center environment. The ideal candidate will thrive under pressure, demonstrating exceptional attention to detail and strong administrative skills. Join a dynamic team where your contributions will directly impact service quality and efficiency, ensuring tenants receive timely assistance. If you are passionate about customer service and administration, this opportunity is perfect for you.

Strong attention to detail and ability to meet strict deadlines.
Proficient in word processing and Excel for administrative tasks.

Allocate work to operatives and maintain accurate job records.
Provide clerical support and assist with administrative tasks.

Attention to detail

Ability to work under pressure

Word processing

Excel skills

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Customer Service Coordinator

Job Description

Our client, who provides construction, repairs, and maintenance services, is looking for a candidate who is confident in completing administration and communicating with tenants and the local council to coordinate repairs and maintenance services.

Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include:

Allocate work in a timely manner to operatives daily.
Liaise with the Resource Manager regarding the provision of additional labour to the response team and organizing other work for operatives during downtime.
Update and maintain the database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering, and message taking.
Any other ad hoc administrative duties as may be required from time to time.

You must have: