Customer Support Advisor - 3 Month FTC - (Job Number: 2300041G)

AXA; Redhill; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

AXA is seeking a Customer Support Advisor for a 3-month fixed-term contract in Redhill. This role involves supporting customers in need, collaborating with stakeholders, and managing customer expectations in a hybrid work environment. The ideal candidate will possess strong customer service skills and a positive attitude, contributing to the team's success.

Benefits

Group Personal Pension Plan

Annual performance bonus

Life Assurance (4x salary)

Free staff travel insurance

Holiday entitlement: 22 days, increasing to 27 with service

Employee discounts

Private healthcare

Qualifications

• Excellent customer service and conflict management skills.
• Strong interpersonal, organizational, and communication skills.
• High time management skills and a professional work ethic.

Responsibilities

• Handle customer queries and concerns, applying AXA Assistance UK policies.
• Act as the voice of the customer to suggest improvements.
• Manage deployments accurately to prevent delays.

Skills

Customer service

Conflict management

Interpersonal skills

Organizational skills

Communication skills

Time management

Positive attitude

Tools

Word

Excel

Job description

Customer Support Advisor - 3 Month FTC (Job Number: 2300041G)

Pay: Competitive

Location: Redhill, England

Employment type: Full-Time

Job Description

AXA Partners is recruiting a Customer Support Advisor for a 3-month fixed-term contract. Join our Motor Breakdown team to support customers during their time of need.

You will liaise with external and internal stakeholders, including approved suppliers and contractors, to find solutions that meet customer needs. You will ensure all parties are updated, using your initiative and available resources to provide the best outcomes while managing customer expectations.

This role involves supporting motor strategy initiatives and testing new services to aid business development. We offer a hybrid working model, splitting your week between our Redhill office and remote work for better work/life balance.

Salary: £21,573 per annum plus a 7.5% shift allowance.

Working Hours: 35 hours per week on a rotational shift pattern, with hours from 7 am to 9 pm, Monday to Sunday, including bank holidays.

Responsibilities:

• Handle customer queries and concerns, applying AXA Assistance UK policies and supporting vulnerable customers.
• Act as the voice of the customer to suggest improvements and efficiencies.
• Manage deployments accurately to prevent delays, ensuring case notes are completed timely.
• Answer calls and process cases following department procedures and authority levels.
• Collaborate with operational teams during peak periods.
• Support colleagues and perform additional tasks as assigned.

Qualifications:

• Excellent customer service and conflict management skills.
• Strong interpersonal, organizational, and communication skills.
• High time management skills and a professional work ethic.
• Drive, commitment, and a positive attitude.
• Willingness to develop professionally.

Desirable Skills:

• Experience in a Contact/Claims Centre environment.
• Proficiency with Word and Excel.

About AXA

AXA Group is a global leader in insurance and asset management, serving over 100 million clients. We focus on risk prevention and aim to empower people to live better lives.

Our Values

Customer First, Courage, Integrity, One AXA.

About AXA Partners

Offering assistance services, travel insurance, and credit protection, we innovate and deliver worldwide solutions to protect what matters.

Rewards and Benefits

• Group Personal Pension Plan
• Annual performance bonus
• Life Assurance (4x salary)
• Free staff travel insurance
• Holiday entitlement: 22 days, increasing to 27 with service
• Employee discounts
• Private healthcare and more

Equal Opportunity Statement

We are committed to diversity and inclusion. Applications from all backgrounds are welcome. For inquiries, contact [e-mail].

About the Company

AXA SA is a French multinational insurance firm.

Notice

Talentify is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. Compliance with U.S. employment verification laws is required. Applicants may request alternative assessment methods.