Council Tax Officer (Scale 6)

TN United Kingdom; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local authority in Greater London is seeking a Council Tax Officer for a 2-3 month contract. The role involves delivering financial assessments, providing customer support, and improving service efficiency. Candidates should have a strong background in financial assessment and excellent communication skills.

Qualifications

• Proven track record in financial assessment and/or collection services.
• Experience processing income-related claims and managing customer enquiries.

Responsibilities

• Deliver accurate financial assessments and collection activities.
• Provide professional advice to customers and maintain records.
• Contribute to service improvement and support colleagues.

Skills

Financial Assessment

Customer Communication

IT Skills

Adaptability

Education

Relevant Professional Qualification

Job description

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Council Tax Officer (Scale 6), London Borough of Enfield

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

London Borough of Enfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d94a97ca2399

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Description
2-3 months contract with a Local Authority Job Summary:
• The Assessment Officer plays a key role in delivering high-quality, professional, and comprehensive collection and financial assessment services within the Assessment Hub.
• The role supports the efficient operation of income-related benefits assessments, collection tasks, and customer support functions.
• Working flexibly across teams, the post-holder is expected to operate with limited supervision, follow standard operating procedures, and contribute to continuous service improvement and automation.
• A strong customer focus, commitment to best practice, and adaptability are essential to delivering a consistent and efficient service that complies with both national and local policies and legislation.
Key Duties/Accountabilities (Sample): • Deliver accurate and timely financial assessments and collection activities, including the determination of income-related benefits, reductions, and complex collection cases.
• Provide professional and clear advice to customers via written and verbal communication, maintaining high standards of customer care.
• Maintain detailed, accurate records of customer contact and actions taken, ensuring full audit trails and data integrity.
• Contribute to service improvement by supporting automation initiatives and streamlined working practices.
• Work collaboratively within the Assessment Hub, assisting in training, induction, and support of colleagues and new staff.
• Engage with vulnerable customers sensitively and appropriately, offering support and guidance in line with council policy.
• Keep up to date with relevant policies, procedures, and legislation to ensure accurate and lawful service delivery.
• Attend team meetings and actively contribute ideas for process and policy improvements.
Skills/Experience: • Proven track record in financial assessment and/or collection services.
• Experience processing income-related claims, changes in circumstances, and managing related customer enquiries.
• Strong IT and technical skills, including the use of relevant software systems.
• Excellent written and verbal communication skills, with the ability to explain complex matters clearly.
• Adaptability and willingness to work as part of a pooled resource within the Assessment Hub.
• Commitment to professional development and continuous learning.
• Experience in a local authority collection or assessment environment.
• Relevant professional or administrative qualification in financial assessment, collection, or welfare services.
Additional Information: • The closing date: 30/05/2025 @18:00.
• Hybrid working - 20% office based 80% home working.


Requirements
• Proven track record in financial assessment and/or collection services. • Experience processing income-related claims, changes in circumstances, and managing related customer enquiries. • Strong IT and technical skills, including the use of relevant software systems. • Excellent written and verbal communication skills, with the ability to explain complex matters clearly. • Adaptability and willingness to work as part of a pooled resource within the Assessment Hub. • Commitment to professional development and continuous learning. • Experience in a local authority collection or assessment environment. • Relevant professional or administrative qualification in financial assessment, collection, or welfare services.

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Created on 17/05/2025 by TN United Kingdom