Trainee 1st Line IT Technician

Zest Plan; Upton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A dynamic financial organization is seeking a Trainee IT Technician to join their dedicated IT support team. This full-time role offers a competitive salary and opportunities for professional growth in a supportive environment. The successful candidate will provide first-line technical support, manage IT tickets, and assist in maintaining IT systems. Ideal for someone with a passion for IT and a desire to develop new skills.

Benefits

22-27 days holiday plus Bank Holidays

Healthcare benefit

Opportunities for professional growth

Company events

Qualifications

• Basic understanding of computer hardware, software, and networking concepts (desirable but not essential).
• Willingness to study toward industry-recognised qualifications.
• Passionate about IT and technology.

Responsibilities

• Provide first-line technical support to staff, resolving basic IT issues efficiently.
• Monitor and respond to IT support tickets via phone, email, or face-to-face.
• Set up, configure, and maintain desktops, laptops, and peripherals.

Skills

Problem Solving

Communication

Teamwork

Education

Relevant IT qualification or equivalent experience

Job description

Zest Group is dynamic financial organisation with around 90 employees. Our small but dedicated IT support team is committed to providing excellent service across the company. We are currently looking to expand our team by adding a Trainee IT Technician who is eager to grow and develop within the role.

We offer you:

• Competitive salary between £20K-24K (depending on experience)
• 22-27 days holiday (increases annually up to =5) plus Bank Holidays.
• Opportunities for professional growth.
• Healthcare benefit.
• Company events.
• Working with a supportive team passionate about delivering quality and innovation.
• Collaborative working environment where your contributions are valued.

The Role:

We are looking for an enthusiastic IT Support Trainee to join our IT team. This is a fantastic opportunity for someone with a basic understanding of IT and a relevant qualification (or equivalent experience) to kickstart their career in a hands-on, supportive environment. You’ll be the first point of contact for IT issues, working closely with the IT Support Manager and Senior IT Engineer to ensure smooth day-to-day IT operations.

Key Responsibilities:

• Provide first-line technical support to staff, resolving basic IT issues efficiently and professionally.
• Monitor and respond to IT support tickets via phone, email, or face-to-face interaction.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Assist in maintaining and monitoring IT systems and applications.
• Manage IT equipment inventory and ensure stock levels are maintained.
• Perform routine maintenance and health checks on IT hardware.
• Support onboarding processes by setting up user accounts and providing basic IT inductions.
• Escalate more complex issues to the IT Support Manager or Senior IT Engineer as appropriate.
• Support wider IT projects and tasks as required.

About You:

• Passionate about IT and technology, with a strong desire to learn and develop new skills.
• Logical thinker with solid problem-solving abilities.
• Excellent communication and interpersonal skills.
• Able to manage your own workload and work well within a team.
• Motivated, proactive, and adaptable.
• Willing to study toward industry-recognised qualifications.
• Basic understanding of computer hardware, software, and networking concepts (desirable but not essential).

If you're ready to build something exceptional with us, please send your CV and a cover letter outlining your experience and suitability for the role.

• Job role: Full time

Closing date: 6th June 2025

Website: www.zestplan.com

All applications will receive a response within 7 days.