Global Director, Solutions Consulting

ComplyAdvantage; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Our Solutions Consulting team serves as the critical bridge between the product, sales, and customer success functions, ensuring clients fully understand the value of our product. They act as trusted advisors, helping organizations navigate regulatory challenges and design effective solutions to mitigate risk.

We are looking for an experienced global leader to head up the team, reporting into our VP of Customer Experience.

What you will do:

Revenue Growth & Sales Enablement

• Collaborate closely with regional sales and success leaders to drive revenue from new business, upsell, expansion, and partner opportunities.
• Act as a strategic partner who ensures the sales narrative is technically credible, value-focused, and aligned with customer outcomes.
• Be a strategic advisor to sales teams, connecting expertise in AML and fraud detection solutions to platform capabilities during enterprise deal cycles.
• Support the development and execution of go-to-market strategies, ensuring alignment, adherence, and outcomes across regions.

Team Leadership & Development

• Scale the Solutions Consulting team globally, including recruitment, onboarding, and structuring the team to meet business objectives.
• Drive team performance through coaching, mentoring, and professional development initiatives.
• Foster a culture of collaboration, accountability, and high performance.
• Coach the team in the delivery of technical solutions aligned to positive business outcomes and required capabilities of prospects and customers.

Operational Excellence & Global Initiatives

• Lead and participate in global initiatives aimed at improving the effectiveness of the global go-to-market organization.
• Develop and implement best practices, tools, and methodologies to enhance pre-sales processes and customer engagements.
• Monitor and analyze performance metrics, making data-driven decisions to optimize team and organizational outcomes.

Product & Customer Success Alignment

• Partner with Product leadership to inform and influence the product roadmap based on insights gathered from field engagements and market trends.
• Work closely with Customer Success and Implementation teams to ensure seamless handovers of projects, facilitating a quick time-to-value for customers.
• Ensure feasibility and technical qualification of new and expansion opportunities to ensure customer outcomes.

Strategic Leadership

• Represent the Solutions Consulting function in quarterly business reviews and leadership meetings, contributing to broader organizational strategy and decision-making.
• Collaborate with cross-functional teams to align goals, address challenges, and capitalize on growth opportunities.

Enablement & Knowledge Sharing

• Design and execute enablement programs to ensure the Solutions Consulting team is equipped with the skills, tools, and knowledge required to excel in a modern B2B SaaS environment.
• Stay ahead of industry trends, regulatory changes, and competitive developments to maintain thought leadership in the AML and financial fraud space.

About You:

• Proven experience in a senior Solutions Consulting or pre-sales leadership role, ideally within the AML, fraud detection, or financial crime technology domain.
• Demonstrated success in partnering with sales teams to drive revenue growth.
• Strong track record of scaling and managing high-performing global teams.
• Deep understanding of AML, fraud, and financial crime risk management challenges faced by organizations.
• Exceptional strategic thinking, problem-solving, and communication skills.
• Experience collaborating with Product, Customer Success, and Implementation teams.
• Willingness to travel internationally as required.

Preferred Qualifications:

• Prior experience leading initiatives across multiple regions or global markets.
• Familiarity with modern SaaS solutions and enterprise technology sales cycles.
• Ability to work in a fast-paced, evolving environment with competing priorities.
• MEDDIC/Command of the Message experience is highly desirable.

About Us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralize the risk of money laundering, terrorist financing, corruption, and other financial crime.

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have five global hubs in New York, London, Singapore, Lisbon, and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

At ComplyAdvantage, diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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