Team Leader

TN United Kingdom; Loughborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee brand is seeking a Team Leader (Barista Maestro) to inspire a team and deliver exceptional customer service. This role involves leadership responsibilities, operational management, and creating uplifting experiences for customers. Join a passionate team and enjoy great perks, including discounts and a retirement plan.

Benefits

Free handmade drinks during shifts

50% discount on food and drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection Cover

Cycle to Work Scheme

Share Incentive Plan

Discounted gym memberships

Qualifications

• Experience in a busy environment leading a team.
• Passion for coffee and customer service.

Responsibilities

• Lead shifts to support colleagues in delivering experiences.
• Train and accredit new Baristas.
• Drive high standards in coffee quality.

Skills

Team leadership

Reliability

Flexibility

Job description

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Team Leader

Market Pl, Loughborough LE11 3EA, UK Req #72322 23 July 2024

Team Leader (Barista Maestro) - Loughborough Grange Retail Park DT - 30 hours per week - FTC

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependant store location)

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
2. Making the most of people’s talents to maximize sales
3. Training and accrediting new Baristas
4. Getting familiar with new recipes and ranges, and sharing the exciting news with the team
5. Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time
2. Team leadership experience in a busy environment
3. Desire to take on shared responsibility
4. A love of turning knowledge and know-how into ideas to help your store succeed
5. Willingness to learn and be bold, brave, and action-oriented
6. Flexible approach and can-do attitude, as each day offers exciting new challenges

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

1. Free handmade drinks during shifts plus 50% discount on food and bottled drinks
2. Costa Coffee Retirement Plan, with matching contributions
3. Life Insurance & Income Protection Cover (if you join our pension scheme)
4. Costa Discount App – 50% off food & drinks in Costa-owned stores when not working
5. Cycle to Work Scheme to save on bikes and accessories
6. Share Incentive Plan – opportunity to become a shareholder in Coca-Cola
7. Salary Sacrifice Pension Scheme with up to 10% matched contributions
8. Shoes for Crews – Costa’s discounted shoe purchase scheme
9. Discounted gym memberships & fitness accessories
10. Feel Good discounts platform and app for cashback and savings at various retailers

And if this isn’t enough, you’ll also participate in fundraising for our Costa Foundation, supporting children in coffee-growing communities to access quality education.

A bit about us

At the heart of Costa Coffee are our values: Passion, Warmth, Trust, and Courage. We’re the No. 1 coffee brand in the UK for 14 consecutive years. Here, you’ll be part of a passionate, warm team that shares a love for coffee and delivering great experiences to customers, communities, and colleagues.

We promote diversity of thought and ideas, approach our work fearlessly, and support one another to take risks. We learn and grow continuously. Individuality is championed, and everyone is included. You can be yourself at Costa.

For any reasonable adjustments or queries, please contact us.

Other details

1. Job Function (REQUIRED FIELD): Retail Operations - Team Leader
2. Pay Type: Hourly
3. Employment Indicator: Fixed Term Contract
4. Job Start Date: 01 August 2024
5. Location: Market Pl, Loughborough LE11 3EA, UK