Customer Care (18+) - Glengormley

TN United Kingdom; Newtownabbey; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is seeking a Customer Care Assistant in Newtownabbey. This permanent role involves engaging with customers, ensuring their satisfaction, and maintaining a welcoming environment. Ideal candidates should be friendly, approachable, and possess strong communication skills. Benefits include holiday pay, meal allowance, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Candidates must be 18 or older due to shift timings.
• Essential qualities include effective communication and high energy.

Responsibilities

• Engaging with customers to ensure a positive experience.
• Maintaining cleanliness and creating a welcoming atmosphere.

Skills

Communication

Friendliness

Approachability

Helpfulness

Job description

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Customer Care (18+) - Glengormley, Newtownabbey

Client:

Location:

Newtownabbey, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

77b606974438

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Overview

McDonald's is one of the most recognized brands in the world, and its core values include Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

This role is for candidates aged 18 and above due to shift timings in accordance with Working Time Regulations.

This is a permanent position requiring the ability to work shifts during term times and other periods as needed.

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers to ensure a positive experience. Responsibilities include welcoming children, distributing balloons, organizing special events, attending to specific customer needs, maintaining cleanliness standards, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Working in a fast-paced, energetic environment, you should possess a genuine smile and the ability to connect with customers, making them feel valued.

Essential qualities include friendliness, approachability, courteousness, helpfulness, and effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.