Site Operations Manager

TN United Kingdom; Market Warsop; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in integrated facility services is seeking a Site Operations Manager to ensure cleanliness and safety across operations. This role involves managing a large team, overseeing budgets, and maintaining high standards in janitorial services. Candidates should possess strong problem-solving skills and health & safety certification, along with the ability to work under pressure and communicate effectively.

Benefits

24/7 GP access for employees and their families

Mental health support and counseling

Get Fit Programme

Cycle to work scheme

Qualifications

• Proactive with strong initiative.
• Strong literacy and numeracy skills.
• Budget management and forecasting abilities.

Responsibilities

• Manage the contract in accordance with company policies.
• Oversee staff and non-staff budgets.
• Conduct regular audits and produce reports.

Skills

Problem-solving

Effective communication

Organizational skills

Customer-focused

Education

Health & Safety certification

Job description

Job Title: Site Operations Manager

As a Site Operations Manager, you will be responsible for maintaining the highest standards of cleanliness, hygiene, and waste management for the client. This includes ensuring that the building, service roads, and car parks are fully maintained and safe through planned and reactive janitorial and waste management programs.

This demanding role reports directly to the General Manager and requires a candidate with experience in a fast-paced operations environment. The ability to work under pressure, take initiative, and work well both independently and as part of a team is essential. The role involves managing up to 70 staff members across a 24-hour operation with flexible working hours.

Main Duties & Responsibilities:

1. Manage the contract in accordance with company policies and procedures.
2. Oversee all aspects of on-site staff and non-staff budgets, including forecasts and reconciliations.
3. Maintain high standards of housekeeping, adapting to operational needs and proposing improvements.
4. Support the business in service-related matters and promote the ABM brand.
5. Manage staff rotas, payroll, and staffing levels to ensure compliance.
6. Handle absence and holiday records, including sickness and leave management.
7. Recruit, induct, train, and develop staff.
8. Monitor KPI/SLA performance and address non-compliance professionally.
9. Conduct regular audits and produce reports aligned with contract KPIs.
10. Investigate incidents, record findings, and implement learning points.
11. Ensure GDPR and related regulations are followed.
12. Communicate effectively with the team, including safety briefings and motivational talks.
13. Manage performance reviews, training needs, and site records.
14. Ensure supervisors manage their teams effectively.
15. Adhere to health and safety policies, manage incident reporting, and ensure equipment safety.
16. Ensure proper chemical handling in line with COSHH regulations.
17. Address welfare needs of team members promptly.
18. Establish and maintain excellent relationships with all site stakeholders.
19. Perform any other duties necessary for business needs.

Person Specification:

• Proactive with strong initiative.
• Problem-solving skills.
• Strong literacy and numeracy skills.
• Effective communication skills, both oral and written.
• Ability to produce concise reports and procedures.
• Excellent organizational and time management skills.
• Interpersonal skills to handle sensitive issues and engage staff at all levels.
• Budget management and forecasting abilities.
• Customer-focused with attention to detail.

Requirements:

• Understanding of Janitorial and Waste Management Services.
• Knowledge of COSHH regulations.
• Health & Safety certification.
• Willingness to undergo onboarding, drug testing, and IOSH training if required.

Health & Safety Responsibilities:

• Follow company policies and report deficiencies.
• Proper use of equipment and PPE.
• Report issues and training needs.

Benefits:

• 24/7 GP access for employees and their families.
• Mental health support and counseling.
• Get Fit Programme, financial/legal support, cycle to work scheme.
• Access to Perks at Work for discounts, resources, and support.

About Us:

ABM is a leading provider of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We serve a diverse range of industries across the UK, including commercial, education, healthcare, and more. Visit our website for more information.

We promote diversity and inclusion and are proud members of the Armed Forces Covenant Employer Recognition Scheme.