Logistics Advisor

Charles Trent; Poole; On-site; GBP 24,000; Full time

Job summary

A leading company in vehicle recycling is seeking a Logistics Advisor in Poole. The role involves managing vehicle collections, ensuring excellent customer service, and coordinating with various stakeholders. Ideal candidates will have strong communication skills and a GCSE qualification. Full-time position with attractive benefits.

Benefits

Staff discounts

Health Cash Plan

Critical Illness cover

Death in Service

Family Day

Volunteer Day after probation

Additional holidays

Pension contributions after service milestones

Employee discounts

Referral programme

Store discounts

Qualifications

• Exceptional customer service skills required.
• Strong communication and interpersonal skills needed.

Responsibilities

• Lead the vehicle recycling process by coordinating pickups.
• Ensure compliance with Consumer Duty Standards and ISO standards.

Skills

Customer Service

Communication

Active Listening

Multitasking

Attention to Detail

Organizational Skills

Education

GCSE

Tools

Microsoft Office Suite

Job description

Job Description:

Logistics Advisor at Charles Trent. This vacancy is located in Poole BH ND, United Kingdom. Applicants should have at least a GCSE qualification. The role involves managing vehicle collection processes and supporting our expanding operations in Poole.

Job Responsibilities:

Purpose: Lead the vehicle recycling process by coordinating vehicle pickups to our hubs for processing. Work at our Poole site, based in Parkstone.

Location: Poole, BH12

Salary: £23,809.50

Working Hours: 37.5 hours/week

Reporting To: Transport Manager

Duties & Responsibilities:

• Sourcing vehicles for auction and parts networks
• Coordinating with garages and body shops on insurance vehicle collections
• Meeting collection SLAs
• Communicating technical details clearly to insurance policyholders
• Providing excellent customer service
• Handling inbound/outbound calls from policyholders
• Raising invoices and processing payments
• Ensuring compliance with Consumer Duty Standards and ISO standards
• Collaborating with internal departments for smooth operations
• Communicating with insurance companies about job progress

Experience & Essential Qualities:

• Exceptional customer service skills
• Strong communication and interpersonal skills
• Active listening
• Confidence in multitasking
• Attention to detail in administration, numeracy, and IT skills
• Proficiency in Microsoft Office Suite
• Organizational and prioritization skills
• Adaptability to process improvements
• Knowledge of vehicles is desirable but not essential

Benefits:

• Staff discounts and petrol discounts
• Health Cash Plan, Critical Illness cover, Death in Service, Family Day, Volunteer Day after probation
• Additional holidays and pension contributions after service milestones

Job Type: Full-time, Permanent

Pay: £23,809.50/year

Additional Benefits:

• Company pension
• Employee discounts
• Referral programme
• Store discounts

Schedule: Day shift

Work Location: On-site

Reference ID: CTLPLA06052025

Keywords: Poole jobs

Application Deadline: 2025-06-08