Housing Services Apprentice

East Suffolk Council; Woodbridge; On-site; GBP 16,000 - 23,000; Full time

Job summary

An exciting opportunity to join a forward-thinking council as an Administration Apprentice in Housing Services. This role offers a unique chance to gain hands-on experience while earning a salary and achieving a Level 3 qualification. You will work in a supportive team, assisting with tenant inquiries, administrative tasks, and engaging in various projects. With a commitment to employee development, this apprenticeship is designed for those eager to make a difference in their community while building a rewarding career. If you're passionate about providing excellent service and looking for a fulfilling role, this could be the perfect fit for you.

Benefits

Fully funded Level 3 apprenticeship qualification

Generous holiday entitlement

Flexible working arrangements

Local government pension scheme

Training and development opportunities

Access to health and wellbeing initiatives

Discounts on various products and services

Qualifications

• Excellent interpersonal skills and a passion for customer service.
• Aptitude for ICT and willingness to learn new systems.

Responsibilities

• Support tenants with housing inquiries and administration tasks.
• Process client information and handle telephone and email inquiries.

Skills

Interpersonal Skills

ICT Aptitude

Customer Service

Education

4 GCSEs at Grades 4-9 or Grade C and above

Job description

• East Suffolk Council - East Suffolk House Melton, Suffolk IP12 1RT or Riverside Building, Lowestoft, Suffolk NR33 OEQ
• Year 1 - £16,340 per annum; Year 2 - £22,070 per annum (NLW)
• 37 hours per week
• Fixed Term 21 month training contract
• Start date - 15 September 2025

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We have an established and successful apprenticeship scheme, which has seen over 80% of apprentices stay on beyond their apprenticeships to develop promising careers with the council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!

A unique opportunity has arisen for an enthusiastic apprentice to join East Suffolk Council as an Administration Apprentice in our Housing Services team.

Your role

The role consists of working as part of a small, friendly team, supporting East Suffolk Council tenants will all aspects of Housing.

This role will predominantly involve general administration, handling telephone and email enquiries and processing client information on an in-house database. As the role progresses, you will be trained on how to use our income maximisation software, completion of tenancy audits and be involved in tenant engagement activities.

There will also be opportunities to shadow staff on estate inspections and home visits whilst supporting particular projects such as income recovery, tenants census and engagement and satisfaction initiatives.

You will need:

Excellent interpersonal skills, an aptitude for ICT and ideally 4 GCSEs at Grades 4 -9 or Grade C and above (or equivalent), including English and Maths. No previous experience is required, as full training will be provided, however a passion to be a positive and professional ambassador for the council and provide the best experience for our customers is a must.

Apprenticeship open evening

We are pleased to announce that we will be holding two open evenings at our Melton and Lowestoft offices. This will give you the opportunity to find out more about East Suffolk Council's apprenticeship scheme, learn more about each of our available opportunities direct from the placement managers and ask any questions you have. The open evenings are taking place on the following dates -

• 13 May 2025, 5.30pm - 7pm at the East Suffolk House, Riduna Park, Station Road, Melton, Woodbridge IP12 1RT
• 21 May 2025, 5.30pm - 7pm at the Riverside Offices, 4 Canning Road, Lowestoft, NR33 0EQ

Please email hr @eastsuffolk.gov.uk to book your place at one of our open evenings.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube) .

Our apprentices have worked together to create a video to tell you a little bit about their experience (YouTube) of being an apprentice at East Suffolk Council, which we hope you find insightful.

Here are some of the main benefits:

• A fully funded and supported Level 3 apprenticeship qualification.
• Generous holiday entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Flexible working arrangements
• Local government pension scheme
• The opportunity to meet and work alongside other apprentices in the organisation.
• Great training and development opportunities to add to your CV.
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information (PDF).

For an informal discussion regarding this post, please contact Elizabeth Allen by calling 01502 523424 or email hr @eastsuffolk.gov.uk .

If you think you could bring passion, fresh ideas and a different perspective to East Suffolk Council, we would like to hear from you!

Closing date: 16 June 2025

Interview date: Week commencing 30 June or 7 July 2025

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (docx).

Step 2 - Complete the Supporting Statement template (docx) . Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted)

Step 3 - Complete the online application and upload your statement. Please note, CV's are not accepted.

For more information, check out the How to Apply section of our Career Site (suffolkjobsdirect.org) .

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0