Reception Manager

HOTEL RECEPTION MANAGER CROWNE PLAZA MARLOW

We are looking for an experienced Hotel Reception Manager for our exceptional new Crowne Plaza Marlow Hotel & Spa.

The Company

The hotel, with a magnificent lakeside location, has 168 spacious bedrooms, a Conference Centre with 8 meeting rooms for up to 350 in the largest Winterlake suite, extensive Quad Wellness & Spa facilities, the Glaze One AA Rosette restaurant, and the Aqua Bar & Conservatory with stunning lake views.

The entire hotel has been the subject of a multimillion-pound refurbishment, making it the finest Crowne Plaza Resort Hotel in the UK.

The Role of the Hotel Reception Manager

You will be responsible for the following duties:

1. Together with the Assistant Reception Manager, manage the hotel's Front Office Team.
2. Oversee Reception and the Night Team.
3. Deliver excellent customer service standards, encourage sales, and ensure compliance with IHG brand standards.
4. Motivate and inspire the team, implementing new systems and procedures.

Outstanding team management skills are essential as you will be fully responsible for the development and performance management of the Front Office team. You should have excellent communication skills, both written and verbal, and a working knowledge of Opera.

The ideal candidate must also be prepared to be fully flexible, as you will be required to work hands-on Duty Management shifts as needed. You will work on a shift basis, five days out of seven, including weekends.

Hours of work: Combination of early or late shifts five days per week, including weekends.

The successful candidate should preferably have previously worked in a branded hotel, ideally an InterContinental Hotels Group brand, in a similar role.

Ideal candidates should have a stable background and positive references. Previous experience in Opera will be a strong advantage.

Ideal candidates should have the following attributes:

1. An outgoing personality and strong attention to detail.
2. Excellent communication skills and a great team spirit.
3. A can-do attitude and exceptional customer service standards.

When you join us, you can look forward to:

1. Up to £30k plus great benefits.
2. Full training in a welcoming and positive environment.
3. Meals on shift.
4. Tremendous IHG Employee rate available at all Intercontinental Hotels Group properties worldwide with 50% off food & beverage during your stay when you're off.
5. Option of single live-in accommodation in our shared staff flat within walking distance of the hotel.

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