Warehouse Operations Supervisor

Warehouse Operations Supervisor - Warehouse Greenford UB6 8PW, United Kingdom

Full-Time

Warehouse based

Purpose

Reporting to the Warehouse operations Manager / General warehouse Manager, the Warehouse operations Supervisor's role main goal is to oversee the processing of online sales orders accurately and promptly to meet customer service and sales targets, with accurate picking, packing and shipping. Organising breaks and delegating task effectively to the team. This is to ensure that the customer journey is as smooth as possible.

Role and responsibilities

Sales/Customer Focus

- Oversee the picking of products from warehouse as listed on customer order forms.

- Liaise with Warehouse Operations Manager regarding customer orders received with items missing and / or out of stock in central warehouse.

- Checks are followed too ensure that all items on order sheet are securely packed and boxed.

- Checks are followed to ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied.

- Work with team to ensure a high level of service to all customers.

- To assist the Managers to undertake customer service enquires regarding deliveries / product knowledge.

- Assisting the Managers to address customer queries regarding location of orders and occasional telephone queries from customers to help them selecting the right product to meet their needs.

- To maintain high standards of product knowledge with reference to both new and existing lines.

- Personalizing the service to make that the customer feels at ease and demonstrates proactive selling wherever possible via the telephone or emails.

Store Merchandising/ Product Handling

- Develop high standards of stock handling as per MUJI guidelines.

- Ensure that operational and staff areas housekeeping and presentation is exemplary.

Delivery

- To assist in the delivery shift, carrying out tasks delegated by the management team.

- Receive online ordered items from warehouse and other stores and process them accordingly.

Systems

- Make efficient and effective use of all warehouse equipment and systems.

- Be fully aware of direct delivery and mail order processes.

- Develop knowledge of stock control systems and ensure that standards of security awareness are maintained.

Security

- To aid the management team with regard to the general security of customers' orders and stock.

- Maintain awareness of security with all staff members.

- Seek to heighten security awareness on the warehouse floor.

- Ensure an incident report in filled in to record any unusual occurrences.

- Take responsibility for security of the store as well as stock and cash and liaise with Warehouse Operations Manager or General Warehouse manager over potential problems.

Health & Safety

- Comply with the Company Health & Safety Policy at all times.

- Support the management team with all aspects of health and safety communicating any potential problems.

- Ensure all health and safety regulations are carried out to their full extent.

General

- Make a significant contribution to successful team working at the Warehouse.

- Flexibility to work varied hours including late shifts, weekends and bank holidays.

Knowledge and skills

- Highly organised with the ability to adapt quickly to strategic change.

- Self starter, who takes the initiative.

- Motivated to achieve and exceed goals.

- Good communicator.

- Excellent customer service.

Education and experience

- Previous management experience in Warehouse / retail environment.

Additional information

- May be requested to work in other UK locations from time to time

This job description is designed to help you understand your role better. It is not an exhaustive list and you may be required to take on additional tasks as requested by your line manager.

Salary; £24950 yearly plus monthly bonus base on achieving target.

- 40 hours working contract weekly.

- 28 days holiday/year (including bank holidays) that increase with length of service

- 20% Staff Discount and Perkbox

- Pension scheme

- Great working environment