Ocean Freight Operations Agent - Rates & Tariff

DHL Global Forwarding; Staines-upon-Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading global logistics firm as an OFR Operations Agent, where your expertise will shape innovative solutions and drive operational excellence. In this role, you'll manage and maintain crucial pricing strategies using Cargowise1, ensuring compliance and accuracy. Collaborate with diverse teams to enhance service delivery and foster strong relationships within the industry. If you're passionate about logistics and eager to contribute to a culture of continuous improvement, this position offers an exciting opportunity to advance your career in a dynamic environment.

Qualifications

• Proven experience in logistics using Cargowise1.
• Strong understanding of ocean tariffs and pricing strategies.
• Excellent communication and administrative skills.

Responsibilities

• Set up and maintain Client and Carrier rates in Cargowise1.
• Collaborate with Operations teams to resolve auto-rating issues.
• Engage with stakeholders for efficient service delivery.

Skills

Cargowise1

Ocean Tariffs Knowledge

MS Excel

Communication Skills

Process Improvement

Team Collaboration

Job description

As an OFR Operations Agent – Rates & Tariff, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

Key activities:

1. Set up and maintenance of Client (Sell) rates and Carrier (Buy) rates in Cargowise1, ensuring accuracy and compliance with company standards.
2. Collaborate with Operations teams to troubleshoot auto-rating issues and address queries related to locally maintained tariffs.
3. Regularly review expiring rates and proactively follow up with Rate Owners for updated Rate Sheets to ensure competitive pricing.
4. Engage with the Ocean Commercial Centre regarding UK-controlled business, fostering strong relationships for efficient operations.
5. Work closely with Key Account Managers and Implementation Teams, both in the UK and overseas, to support seamless service delivery.
6. Assist with tasks such as Import Port Health Charges and compiling Containers on Quay reports from Carriers as needed.
7. Contribute to the UK OFR Product team in achieving KPI targets related to station metrics, driving operational excellence.

Skills, Experience & Qualifications:

1. Proven knowledge and experience in using Cargowise1 effectively in a logistics or shipping environment.
2. Strong understanding of ocean tariffs and market dynamics to inform pricing strategies.
3. Process-driven with a methodical approach, demonstrating a keen eye for detail in all tasks.
4. Excellent verbal and written communication skills, facilitating clear and effective interactions with internal and external stakeholders.
5. Strong administrative capabilities, including advanced MS Excel skills for data management and reporting.
6. A proactive mindset that supports a culture of continuous improvement, seeking ways to enhance processes and efficiency.
7. Collaborative spirit with the ability to work effectively within a team to achieve common goals.

Location: Hayes/Staines

Hours: 37.5 per week

What’s Next?

If you would like to be considered for this position, please apply via our careers website with your CV outlining your experience and suitability for the role.

DHL is the leading global brand in the logistics industry. Our divisions offer a wide range of logistics services, including national and international parcel delivery, e-commerce shipping and fulfillment, international express, road, air, and ocean transport, and industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture focuses on personal commitment—to our customers, colleagues, communities, and the environment. We reward excellent work and nurture our employees' talents. This allows you to develop your expertise and career across different areas, divisions, and even countries.

We are committed to creating a workplace that ensures mutual respect and results-oriented performance. We hire talented individuals from all backgrounds—regardless of gender, disability, nationality, ethnicity, social background, religion, beliefs, age, sexual orientation, or identity. Diversity enriches our workplace, drives success, and helps us deliver excellence.