Client Service Analyst Senior

Global Payments; York; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in payment solutions is seeking a qualified professional to manage Option/Parameter Maintenance Requests (OMRs) and provide consultancy to clients. This role requires a Bachelor's degree and at least 4 years of experience, focusing on client interactions and technical documentation. The ideal candidate will have strong problem-solving skills and proficiency in Microsoft Office, particularly Excel. Join a dynamic team and contribute to innovative payment technology solutions.

Qualifications

• Minimum 4 years of relevant experience, including client consulting.
• Proficiency in Microsoft Office, especially Excel macros.

Responsibilities

• Receive and resolve Option/Parameter Maintenance Requests (OMRs).
• Provide consultancy to clients and support product launches.
• Assess OMR changes and document requirements.

Skills

Problem-solving

Communication

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Office

Excel (macros)

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve outstanding results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

• Receive Option/Parameter Maintenance Requests (OMRs), review, discuss, investigate with relevant sources, and resolve the OMRs within ten days.
• Provide guidance and consultancy to clients on option-related issues. Build and deliver training internally and externally, support product launches and projects. Implement and verify allocated OMRs accurately to mitigate risks to clients and TSYS.

What Part Will You Play?

• Assess each OMR's required screen changes, including sizing and impact analysis.
• Evaluate whether changes meet client business objectives and their relationships with other OMRs.
• Determine if emergency refreshes are needed and ensure all information is documented.
• Liaise with clients to clarify requirements, objectives, and timelines.
• Prepare documentation for client review on significant OMRs, such as complex modules.
• Assist with keying and verifying changes as needed.
• Maintain attention to detail to minimize errors.
• Develop expertise across modules to conduct training and create supporting documentation.
• Understand clients' business processes and suggest improvements.
• Act as a consultancy resource on option management, including onsite visits.
• Provide on-call support for OMR issues on a rotating schedule and occasional out-of-hours support.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree or equivalent experience and training.
• Typically at least 4 years of relevant experience, including client consulting.

Preferred Qualifications

• Proficiency in Microsoft Office, including macros in Excel.
• Experience in the credit card industry.

What Are Our Desired Skills and Capabilities?

• Full understanding of the area of specialization, capable of resolving issues creatively.
• Works on diverse problems, demonstrating good judgment and networking with senior personnel.
• Minimal supervision, with good problem-solving and communication skills.
• Ability to understand and explain technical changes in business terms.

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex (including pregnancy), national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other protected status. For accommodations or feedback, contact [e-mail].