CSCS - Customer Service Representative

Teleperformance; Bangor; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company in customer experience management is seeking a Customer Service Representative in Bangor. This permanent, full-time role involves assisting customers with inquiries and supporting them through the CSCS card application process. Ideal candidates will possess strong communication skills and a customer-focused attitude. Opportunities for growth and numerous benefits are offered.

Benefits

Savings Discounts

Free Online Classes

Mental Health Support

Financial Advice

Legal Advice

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Qualifications

• Confident in holding conversations via voice and email.
• Competent PC user, using multiple systems.

Responsibilities

• Provide excellent customer service for various enquiries.
• Assist customers through the Online CSCS Card application process.

Skills

Customer-focused attitude

Active listening

Effective questioning skills

Resilience

Flexibility

Tools

Word

Excel

Job description

Job Description

Customer Service Representative – Permanent Full Time - Great Salary !

Site: This is a site based role out of Bangor Co Down, Northern Ireland

This permanent role will require advisors to work on site in Bangor, Co. Down.

Salary: £12.60 per hour / £26,208 per annum

Start Date – Mon 23rd June2025

Training Hours: Mon – Fri 9am – 6pm for 7 Days (Week 1 Mon – Fri 9am – 6pm and Week 2 Mon – Tues 9am – 6pm)

Working Hours: 40hrs per week (5 days per week)

Weekdays: Candidates need to be flexible to work betweenMonday – Friday between 8am – 6pm (No Bank Holidays)

Weekends:No weekends

A list of acceptable documents by address location can be found by accessing the links below:

• Access NI Acceptable Documents - Northern Ireland
• Please be advised that we cannot accept ANY ONLINE BANK STATEMENTS.

Probity: DBS and Criminal check.

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management.

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!

The Role

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. In this role you will be working on behalf of our CSCS client (Construction Skills Certification Scheme).

CSCS cards provide proof that individuals working on construction sites have the appropriate training and qualifications for the job they do on site. By ensuring the workforce are appropriately qualified the card plays its part in improving standards and safety on UK construction sites.

You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling for General enquiries and to support customers through the Online CSCS Card application process. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and a strong product knowledge.

This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.

What do we need from you?

• A good attitude and the ability to interact with lots of different people.
• Confident in holding great conversations in a professional capacity via voice and email interactions.
• Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
• Competent PC user, using multiple systems, Word and Excel
• Flexibility, great attendance and good time keeping to make sure you are available for our customers.

What can we offer you? Progression.

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.

96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. Benefits

What you get from us -

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey