Cordia Apartments - Housekeeper with Reception Duties

TN United Kingdom; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in Belfast seeks a Housekeeper with Reception Duties. The role involves maintaining cleanliness in apartments and handling front desk responsibilities. Ideal candidates will possess strong communication skills and a positive attitude, contributing to guest satisfaction.

Benefits

Health Care Cash Plan

Enhanced Pension Scheme

Employee of the Month Award

Discount at Bodyscape

Training and Development Programmes

Qualifications

• Ability to communicate effectively with guests and co-workers.
• Problem-solving skills and initiative.
• Fluency in English required.

Responsibilities

• Ensure cleanliness and hygiene within apartments.
• Perform front desk duties as required.
• Handle guest complaints and queries.

Skills

Communication

Problem Solving

Time Management

Job description

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Cordia Apartments - Housekeeper with Reception Duties, Belfast

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

95ddd5a7d02a

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

You will be responsible for ensuring standards of cleanliness, hygiene and tidiness within the apartments and for reporting any maintenance requirements in order to comply with the Apartments established quality standards. You will be required to carry out front desk duties as and when required.

Hours

16 hours

Pay

Up to £12.94, depending on age

What we offer:

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

About The Role

Your day to day

Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times

Carry out Company’s customer relation policy and communicate Apartment services to guests.

Carry out front desk duties at times as required, providing check-in and out service and anticipating guests’ needs as well as demonstrating excellent customer service

Answer telephones and deal with guest queries and bookings

To Clean apartments, corridor areas, stairs and public areas and to ensure they are cleaned on daily basis to the required standards and quality targets

Maximise the use of all resources and maintain costs at agreed levels

Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc., and to control cost to agreed levels

Actively participate in any training and personnel exercises designed to improve standards and performance levels

Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

Work in accordance with standard procedures within each department

Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management an observe all requirements under Health & Safety at Work Act (1989)

Need to make sure to record all maintenance issues and highlight to the maintenance team.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Team Work – work cooperatively and effectively with others

Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues

Commitment – “I do what I say”, commitment to do the best in everything I do

Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups

Integrity – honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience as a departmental manager within a Hotel or Serviced Apartments
• Higher level qualification or management training
• Local market knowledge and experience with emphasis on local, corporate and group business

Required Criteria

• Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
• Problem solving skills and ability to work on own initiative
• Efficient in time management and goal oriented
• Must read, write and speak the English language fluently
• Candidate must work well with others and have a pleasant and approachable manner.