Motor Claims Fraud Investigator

TN United Kingdom; Norwich; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Counter Fraud Investigator to join their team in Norwich. This role is crucial for identifying and investigating potentially fraudulent motor claims, requiring strong analytical and communication skills. The ideal candidate will thrive in a dynamic environment, balancing independent work with team collaboration. With a competitive salary and an array of benefits, including a generous pension scheme and flexible working options, this is an exciting opportunity for those passionate about fraud prevention and customer engagement.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on products

Free shares annually

Paid volunteering days

Well-being support

Flexible benefits

Qualifications

• Experience in insurance claims or fraud investigation is essential.
• Strong analytical and communication skills are a must.

Responsibilities

• Identify and investigate potentially fraudulent motor claims.
• Conduct thorough investigations and manage your caseload.

Skills

Insurance claims experience

Fraud investigation

Analytical skills

Decision-making skills

Communication skills

Caseload management

Knowledge of UK fraud legislation

Job description

Here is a refined version of the job description, improving formatting and clarity:

Job Details

• Client: Aviva
• Location:
• Job Category: Other
• EU work permit required: Yes
• Job Reference: e837282ae7fb
• Job Views: 3
• Posted: 10.05.2025
• Expiry Date: 24.06.2025

Job Description

Salary – Up to £30,000

Are you someone who thrives on uncovering the truth, investigating claims, and engaging with customers and third parties? If you have experience in insurance, fraud prevention, or investigative roles, we’d love to hear from you!

About the Role

As a Counter Fraud Investigator, you will play a key role in identifying and investigating potentially fraudulent motor claims. You’ll review cases referred from various sources, conduct thorough investigations, and ensure genuine claims are settled swiftly.

This role requires excellent communication skills, as you will liaise with customers and third parties while managing your caseload. You’ll need to use initiative, make quick decisions, and balance independent work with team collaboration.

Skills and Experience

• Experience in insurance claims, fraud investigation, or a related field.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to manage and prioritize a personal caseload.
• Knowledge of UK fraud legislation, including The Fraud Act 2006 (desirable but not essential).

What You’ll Get

• Salary – Up to £30,000, depending on location, skills, experience, and qualifications.
• Bonus opportunity – 6% of annual salary, performance-dependent.
• Generous pension scheme – Aviva contributes up to 14% based on your contributions.
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares annually via our Matching Share Plan, plus share options through our Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Paid volunteering days to contribute to our communities.
• Well-being support and tools.

Our Commitment

We’re inclusive and welcome applications from all backgrounds and experiences. If you’re excited about the role but don’t meet every requirement, we encourage you to apply. We also offer flexible working arrangements, including part-time and job share options.