Customer Service Agent - London - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits for a Customer Service Agent to join a forward-thinking organization in Greater London. This role focuses on delivering exceptional customer service in a dynamic Contact Centre environment, addressing complex enquiries with empathy and professionalism. The ideal candidate will possess strong experience in public sector service delivery and be adept at using technology to enhance customer interactions. If you are passionate about helping others and thrive in a fast-paced environment, this position offers a chance to make a meaningful impact in the community while working with a supportive team.

Qualifications

• Experience in delivering complex customer service in a public sector environment.
• Familiarity with IT systems and handling diverse customer needs.

Responsibilities

• Handle complex enquiries via multiple channels with a focus on customer care.
• Maintain records and produce performance statistics as needed.

Skills

Customer Service

Complex Enquiries Handling

Public Sector Experience

IT & Telephony Systems

Conflict Resolution

Tools

Corporate CRM

Administrative Procedures

Job description

iPeople Solutions is currently recruiting for Customer Service Agent to work for our client based in Islington and surrounding areas.

The successful post holder will provide excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment, in line with the ‘One Islington’ vision and using award-winning technology.

The successful post holder must have housing benefits and council tax experience.

Duties and Responsibilities

• To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
• To be sensitive to the needs of different customer groups ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, including those with special needs.
• To deal with all customer interactions in a polite, friendly and efficient manner.
• To use the relevant technology systems to provide high quality accurate advice.
• To maintain records and produce statistics where necessary.
• To correctly handle incoming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
• To monitor personal performance in terms of agreed personal work targets.

Requirements

• Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
• Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
• Experience of working with a diverse community in a resident focused environment.
• Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.

Working Hours: 35 hours a week, Monday – Friday

Apply for this position

Full Name *

Email *

Phone *

Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website. *