Community Learning Engagement Officer - Doncaster

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Community Learning Engagement Officer to inspire and engage individuals in adult learning programs. This role involves fostering relationships with community organizations, promoting educational opportunities, and ensuring compliance while driving growth. You will play a pivotal role in creating a nurturing environment for learners, managing referrals, and achieving monthly targets. If you are passionate about education and community engagement, this position offers a rewarding opportunity to make a significant impact in the lives of individuals seeking to enhance their skills and knowledge.

Qualifications

• Experience in learner and stakeholder engagement, exceeding targets.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Develop relationships with stakeholders to support adult learning.
• Conduct information sessions for potential learners.
• Manage learner referral data and support inquiries.

Skills

Stakeholder Engagement

Customer Service

Communication Skills

Organizational Skills

IT Skills

Education

GCSE A*-C in English, Maths, and ICT

Job description

Community Learning Engagement Officer - Doncaster, Stoke-on-Trent

Client: Acorn Training

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1ab6981702fa

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. Your role involves creating a nurturing educational environment, enhancing learner referrals and enrolments, forging partnerships, ensuring compliance, and providing management insights to drive growth.

Key Responsibilities and Key Performance Indicators

Key Responsibilities

• Develop relationships with external stakeholders, community organisations, and networks to support adult learning programmes.
• Promote suitable adult learning programmes and SWAPs to learners and referral sources.
• Conduct information, advice, and guidance sessions for potential learners.
• Engage with learners, employers, and community groups, providing comprehensive programme information.
• Manage learner referral data, coordinating with tutors and management.
• Respond promptly to inquiries and support potential learners.
• Assess individual learner needs and provide tailored guidance.
• Attend education and careers events to promote adult learning.
• Complete recruitment and enrolment documentation accurately and on time.
• Meet monthly targets for programme starts, placements, and progressions.
• Implement learner engagement strategies to encourage participation.
• Gather feedback for programme improvement.
• Collaborate with marketing teams for promotion.

Key Performance Indicators

• Engagement Rate
• Referral Response Time
• Prospect to Referral Rate
• Referral to Enrolment Rate
• Programme Starts
• Diversity and Inclusion Metrics
• Referral Source Performance
• Learner Satisfaction
• Timeliness of Documentation
• Monthly Target Achievement

Health and Safety

Follow all health and safety guidelines, fire regulations, and complete mandatory training.

General

• Adhere to all policies and participate in performance reviews and training.
• Promote equality, diversity, and safeguarding principles.
• Undertake additional duties as required.

Skills, Knowledge and Expertise

Qualifications and Training (Essential)

• GCSE A*-C in English, Maths, and ICT or equivalent.
• Full driving license.
• Experience in learner and stakeholder engagement, exceeding targets, customer service, working with networks, safeguarding, and IT skills.
• Strong communication, relationship-building, organizational, and adaptable skills.

We welcome applications from all suitably-qualified candidates and are committed to equal opportunities, including reasonable adjustments for disabilities.

We guarantee to interview all disabled applicants meeting the minimum criteria.

Contact [emailprotected] for alternative options or application methods.