Customer Service Agent (FTC) - Edinburgh City Centre

TN United Kingdom; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

Join a global mobility provider as a Customer Service Agent in the heart of Edinburgh! This role offers an exciting opportunity to be the first and last point of contact for customers, ensuring they receive outstanding service. You'll manage vehicle check-in and check-out processes while working outdoors in a vibrant environment. With a competitive salary and various employee benefits, this position is perfect for those who thrive in dynamic settings and enjoy interacting with people. If you're ready to make a difference in customer service, this is the role for you!

Benefits

Competitive salary

Bonuses

Pension scheme

22 days annual leave plus bank holidays

Paid training and career development

Car hire discounts

Wellbeing support

Life assurance

Family-friendly policies

Employee Assistance Programme

Qualifications

• Strong communication skills and attention to detail are essential.
• Adaptability in a dynamic environment and flexibility for shift work required.

Responsibilities

• Serve as the primary contact for customers and manage vehicle check-in/check-out.
• Conduct vehicle inspections and assist with vehicle transfers.

Skills

Adaptability in a dynamic environment

Attention to detail

Strong communication skills

Flexibility for shift work

Valid driving license with 12+ months experience

Job description

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Customer Service Agent (FTC) - Edinburgh City Centre, Edinburgh

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Client:

SIXT UK

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ee0977b535b9

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Join SIXT as a Customer Service Agent in Edinburgh! Be the first and last point of contact for customers, working outdoors in car parks, welcoming customers, assisting with vehicle returns, and providing excellent service. This is a Fixed Term Contract ending around 31/10/2025, with a starting salary of £27,040/year plus bonuses.

Your role:

• Serve as the primary contact for customers
• Manage vehicle check-in and check-out processes
• Conduct vehicle inspections and complete necessary paperwork
• Assist with vehicle transfers and refueling
• Represent the SIXT brand with outstanding service

Skills needed:

• Adaptability in a dynamic environment
• Attention to detail
• Strong communication skills
• Flexibility for shift work
• Valid driving license with 12+ months experience

What we offer:

• Competitive salary, bonuses, and pension scheme
• 22 days annual leave plus bank holidays
• Paid training and career development
• Employee benefits including car hire discounts
• Wellbeing support and life assurance
• Family-friendly policies and Employee Assistance Programme

About the department: Our Branches & Operations team provides premium customer service, managing rental processes and advising on our fleet of vehicles.

About us: We are a global mobility provider with diverse services and over 9,000 employees worldwide, present in more than 110 countries. Join us to revolutionize mobility!