Customer Service Advisor 6months FTC

TN United Kingdom; Hartlepool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading software solutions provider as a Customer Service Advisor in Hartlepool. You will be the first point of contact for applicants, processing applications and conducting eligibility checks. The role requires excellent communication skills and attention to detail. Enjoy a range of benefits including private medical cover and flexible benefits. Help make a difference in vital public services.

Benefits

Pension

Private medical cover

Holiday buy/sell options

Life assurance

Employer pension contributions

Flexible benefits

Access to LinkedIn Learning

Qualifications

• Experience in contact/processing centres.
• Proven track record of exceeding targets.

Responsibilities

• Gathering and recording data professionally and accurately.
• Handling customer inquiries professionally.
• Completing statistical reports and supporting system access requests.

Skills

Attention to detail

Communication

Customer service

Data processing

Tools

Google Mail

Job description

Customer Service Advisor 6 months FTC, Hartlepool

Client: NEC Software Solutions

Location: Hartlepool

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 9c18ad71b3ba

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

Come join NEC Software Solutions and make a difference! Support delivery of our Eligibility Services through online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for NEC systems to input and process applications. Responsibilities include:

• Gathering and recording data professionally and accurately
• Liaising with applicants and processing information into the Northgate System
• Conducting eligibility checks and understanding relevant legislation
• Handling customer inquiries professionally
• Completing statistical reports and supporting system access requests
• Working as part of a team to meet targets

Qualifications

• Experience in contact/processing centres
• Attention to detail and accuracy in data processing
• Excellent telephone manner
• Knowledge of service centre processes and policies
• Proficiency with Google Mail and associated tools
• Strong communication skills
• Proven track record of exceeding targets

Additional Information

We offer excellent benefits including pension, private medical cover, holiday buy/sell options, life assurance, employer pension contributions, flexible benefits, and access to LinkedIn Learning.

Other Information

• Must demonstrate right to work in the UK; documentary evidence required
• Offers are subject to vetting, checks, and references
• DBS check may be required

NEC Software Solutions is an equal opportunities employer committed to inclusivity and accessibility. We support candidates with specific needs during recruitment.

Who We Are:

Part of NEC Corporation, our software supports emergency services, healthcare, transportation, and more. Join us to help make a difference and support vital public services.