Front Desk Agent - (Full Time)04/25/2025

Coury Hospitality; Park Hall; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking hospitality firm as a Front Desk Agent, where your welcoming demeanor and commitment to guest satisfaction will shine. In this vital role, you will greet guests, manage check-ins and check-outs, and provide essential information about hotel services and local attractions. Your professionalism and problem-solving skills will ensure a memorable experience for all visitors. This position offers a dynamic work environment, opportunities for growth, and the chance to be part of a dedicated team that values excellence in service. If you thrive in a fast-paced setting and enjoy interacting with people, this opportunity is perfect for you.

Qualifications

• Strong customer-relation skills with a total commitment to guest satisfaction.
• Ability to communicate clearly and pleasantly in English, both verbally and in writing.

Responsibilities

• Greet and accommodate guests in a warm and courteous manner.
• Ensure a high level of knowledge of hotel services and amenities.
• Help resolve guest issues and respond to special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Accounting

Multitasking

Education

High School Diploma

Tools

Computer Systems

Job description

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Front Desk Agent - (Full Time)

Frisco, TX

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Description

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

Responsibilities

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training by utilizing the company Myagi platform.
  
  

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of Oklahoma, Oklahoma City and surrounding communities.
  
  

Experience

• Customer Service experience preferred
  
  

Physical Demands

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.
  
  

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