Funeral Plan Arranger - North Staffordshire (Hiring Immediately)

JR United Kingdom; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the funeral care sector is seeking a Funeral Plan Arranger to provide exceptional client service across North Staffordshire. The role involves managing client enquiries, providing expert guidance on funeral plans, and building relationships within the community. With a competitive salary and a comprehensive benefits package, this position offers a fulfilling opportunity to make a meaningful difference in people's lives during vulnerable times.

Benefits

30% off Co-op branded products

23 days holidays (pro-rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Virtual GP services and free eye tests

Career development opportunities

Friendly, supportive team environment

Access to Wagestream for early wage access

Qualifications

• Full UK driving licence and access to a vehicle.
• Experience in sales, customer service, or financial services is advantageous.
• Excellent communication skills and ability to build relationships.

Responsibilities

• Provide expert guidance on funeral plans and manage client enquiries.
• Keep accurate records and manage client documentation safely.
• Work closely with branch teams to support funeral plans enquiries.

Skills

Communication

Sales

Customer Service

Organizational Skills

Empathy

Job description

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Client:

Co-op

Location:

Staffordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Funeral Plan Arranger
£24,609 per annum plus benefits
Full time, 37.5 hours per week
Covering the North Staffordshire region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role, no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you’ve received.
3. Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion, and in a timely manner.
4. Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

This role would suit people who have:

• A full UK driving licence and access to a vehicle.
• Experience in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing products that meet their needs. This experience is advantageous but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work independently, manage your diary, and support travel to client meetings and branch teams when necessary.
• High levels of empathy, discretion, and care; strong listening skills to understand clients’ needs during vulnerable times.
• A passion for delivering great service and achieving positive outcomes for clients.

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services.
• 23 days holidays (pro-rata, increasing with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential support 24/7.
• Virtual GP services and free eye tests.
• Endless career development opportunities, including apprenticeships.
• A friendly, supportive team and the satisfaction of making a difference in your community.
• Access to Wagestream, a money management app providing early access to earned wages.

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, you can choose to be considered under this scheme.

We’ll ask about any reasonable adjustments needed during the recruitment process and provide more details at jobs.coop.co.uk/apply-process.

Further information about the Disability Confident scheme and our diversity commitments can be found at Disability Confident Scheme - Co-op Colleagues and Diversity and Inclusion pages.

If successful, background checks including DBS, adverse media, and occupational health questionnaires will be performed. We also review social media activity.

In this role, you’ll work under FCA regulation, and training will be provided to become a ‘certified colleague’. FCA and financial integrity checks will be performed to ensure eligibility to advise on ‘pre-need’ funeral plans, including checks for financial sanctions and bankruptcy. Your credit score will not be checked. Any employment offer will be conditional on completing pre-employment screening.