Graduate Infrastructure & Operations Apprentice x3

targetjobs UK; Coventry; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading university is seeking a Graduate Apprentice to join their Infrastructure and Operations department. This role focuses on providing technical support and contributing to IT projects while developing skills in cloud and network management. The apprenticeship offers training towards a Level 4 or Level 7 qualification, ensuring a pathway to becoming a skilled IT professional in a dynamic environment.

Qualifications

• Enthusiastic and organized individual with strong communication skills.
• Detail-oriented and calm under pressure, eager to learn new technologies.

Responsibilities

• Provide technical assistance and support for infrastructure.
• Contribute to IT projects focused on cloud and network management.
• Troubleshoot and improve infrastructure services.

Skills

Communication

Customer Service

Troubleshooting

Education

Level 4 or Level 7 qualification

Job description

Location

University of Warwick Campus, Coventry

Department
Information & Digital Group - Infrastructure & Operations

Position Type
Apprenticeship, Fixed Term

Duration
Fixed Term contract for 30 months

Salary
£30,805 - £34,132 per annum

About The Role

For informal enquiries, please contact Mark Bustin (Head of Portfolio - Platforms & Infrastructure). We reserve the right to close this advert early if we receive a large number of applications.

We are seeking a Graduate Apprentice to support the IDG Infrastructure and Operations (I&O) department at the University of Warwick. The role involves providing technical assistance, supporting infrastructure, and contributing to IT projects, with a focus on developing skills in cloud and network management. Responsibilities include troubleshooting, infrastructure improvements, and ensuring seamless IT services across the university. The apprenticeship includes training and development to foster a highly skilled IT professional in a dynamic environment.

• Network support and troubleshooting
• Network engineering
• Cloud and on-premise support and troubleshooting
• Cloud and on-premise engineering
• Client-side End User support with hardware and software assets
• Customer interactions in AV, Print, IT Asset Disposition (ITAD), End User Compute
• Incident ownership and management

Study Levels and Qualifications

The post holder will be sponsored to undertake further study leading to a Level 4 or Level 7 qualification in one of the following:

• Network Engineer
• DevOps Engineer
• Cloud Engineer

Level 7 qualifications include MSc in Digital and Technology or BSc (Hons) Digital & Technology Solutions. The specific level and topic will depend on the candidate’s previous education and experience, and the team assignment.

About You

You should be an enthusiastic, organized, and self-disciplined individual with strong communication skills and a focus on customer service. You should be detail-oriented, calm under pressure, team-oriented, eager to learn new technologies, flexible, analytical, and capable of troubleshooting and decision-making. Further skills are detailed in the personal specification section of the attached job description.

About The Department

The IDG aims to leverage digital capabilities to enhance engagement, efficiency, and capability at the university. The group delivers innovative digital services and solutions to empower students, staff, and researchers, with core missions including fostering a digital-first culture, revolutionizing the digital library, advancing data innovation, and developing digital twin technology to support remote learning and collaboration.

I&O ensures reliable, high-performance IT services, manages infrastructure and vendor relationships, and aligns strategies with industry standards.

About The University

Founded in the 1960s, Warwick is a top-ranked, research-intensive university, ranked 67th globally and 10th in the UK, with 92% of research rated as 'world leading or internationally excellent'. The university fosters a diverse, innovative community committed to progress. For more information, visit our website.

How to Apply

Closing date: Sunday 25th May 2025 at 23:55 (BST). Submit an application form, CV, and cover letter by the deadline. Your CV should include employment, education, and relevant experience. Your cover letter should explain your motivation and how you meet the criteria.

Note: This role is not eligible for Skilled Worker visa sponsorship. Applicants need to verify their right to work in the UK before applying.