Coffee Quality Manager

Pact Coffee; Haslemere; On-site; GBP 35,000 - 40,000; Full time

Job description

We’re excited to announce a new opening for a Coffee Quality Manager with us at Pact Coffee! If you’re looking for a role where you can make an impact in the speciality coffee industry, this could be the perfect opportunity for you.

Location: Haslemere Surrey, England, UK

Hours: 35 hours per week

Salary: In the region of £35k - £40k based on experience

Contract Type: Permanent

Date Posted: 05th March 2025

Job Reference Number: QMHR005

About Pact Coffee

At Pact Coffee, we’re obsessed with incredible coffee. We believe every cup should be bursting with flavour, sourced with care, and effortlessly convenient. We work with the world’s finest farmers to bring outstanding speciality coffee to UK consumers at a fair price, whilst improving lives and safeguarding farmers’ futures at origin.

As a proud B Corp, we’re committed to doing business the right way - championing fair pay for farmers, sustainable sourcing, and a transparent supply chain. Collaboration is at the heart of everything we do, from working closely with producers to constantly improving how we bring quality coffee to our customers. If you share our passion for exceptional coffee and want to make a real impact, we want to hear from you.

The Role

We’re looking for a skilled and experienced Coffee Quality Manager to join our team. In this role, you’ll take ownership of our entire quality process, from sourcing to roasting, ensuring the highest standards are met at every stage. You’ll implement and refine quality control procedures, optimise roasting profiles, and maintain flavour consistency across all our roasted coffee products. Your deep expertise in coffee characteristics, roast development, and brewing methods will be key to delivering the best possible experience to our customers.

If you’re passionate about crafting outstanding coffee and have the skills to uphold and enhance quality at every step, we’d love to hear from you!

What you’ll be doing:

Coffee Roasting:

• Profile Roasting - Setting profiles for all coffee SKUs, optimising for quality and category of product. Collaborating with the Senior Roaster to ensure profiles meet the company standards.
• Production Roasting - Roasting for production to support the coffee volume needed in line with stock levels and business needs.

Quality Control:

• Lead and maintain QC across all roasted coffee with the support of the Senior Roaster and wider coffee team. This includes:

1. Cupping
2. Brewing
3. Roast Goals

Implement a standardised feedback loop reviewing production data/QC Analysis to implement corrective action.

Team development - Ensure all coffee team take part in QC Green/Roasted.

Team Management and Training:

• Work with the Senior Roaster to implement robust and high-quality development plans throughout the coffee team.
• Provide ongoing coffee training and development for the wider Pact team via the monthly Coffee Classes on all things coffee!

Food Safety:

• Be the Site Lead for BRCGS, maintaining standards across all teams owning all relevant areas.
• Organising Internal/External Audits working with our 3rd party partners.
• Own the HACCP Policy for the site.
• Organising relevant meetings/reviews for all paperwork/processes.

Supply Chain Quality/ Green Coffee:

• Own QC of all Green Samples across the entire supply chain including offer, PSS, Arrival and evaluation samples.

1. Moisture/density
2. Screen size
3. Defect counting
4. Sampling roasting

In conjunction with Director of Coffee manage inbound container traffic from origin into warehousing including documentation management and processing.

Procure and manage all green coffee information keeping it organised and up to date at all times.

Provide all coffee information needed for the creation of assets for coffee launches to the wider team working closely with the Director of Coffee to get information ready.

Equality Statement:

At Pact Coffee, we are committed to creating a working environment which is safe, based on mutual respect and enabling people to be themselves. We acknowledge that the diversity of our workforce should be reflective of the society in which we live. Be that age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, ethnicity, religion or belief and marital status, education or socio-economic background. Finally, we believe that championing diversity and inclusion among not only our employees, but also the farmers we work with, is critical to our success.

- 28 days annual leave per calendar year (including Bank Holidays)

- A monthly coffee allowance for your home

- Unlimited coffee at work, along with snacks and soft drinks

- Cycle-to-work scheme