Information Support Assistant - Customer Service (Evening Shift)

TN United Kingdom; Salford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading university in Salford is seeking a Customer Service representative to join their Library Services Team. The role involves providing support to students, managing library services, and fostering a welcoming environment. Candidates should have a passion for customer service and the ability to handle challenging situations effectively.

Qualifications

• Experience in customer service roles.
• Ability to handle challenging behaviour.

Responsibilities

• Respond to enquiries related to library services.
• Promote library services and assist with outreach activities.
• Monitor library space and service use.

Skills

Customer Service

Communication

Job description

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Client:

University of Salford

Location:

Salford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9a4657076e2d

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Working hours: Mon - Fri, 1PM - 9PM

About the Library Services Team

The Library Services team provides high-quality learning spaces and frontline support to students, fostering a sense of belonging at the University. Responsibilities include access management, lending and returning of books and laptops, enquiry services, and managing libraries and learning spaces across campus.

We focus on making every contact count: providing accurate information, connecting students to services, and seeking solutions. We promote talking and building rapport to create an inclusive community where students feel supported and valued, ensuring positive and engaging experiences.

Role Responsibilities

• Respond to enquiries related to space bookings, resource access, and laptop loans, directing users to other university services as needed.
• Promote library services and programs, and assist with outreach and engagement activities.
• Engage proactively with users to build a supportive library community.
• Monitor library space and service use, addressing challenging behaviour per policies and procedures.

Candidate Expectations

• Support students' learning journeys and positively impact their university experience.
• Build relationships with students, anticipating and meeting their needs.
• Handle challenging behaviour confidently, including inappropriate language and policy non-compliance.
• Adapt to evolving systems and skills as the service develops.

Further details about the role are available in the linked person specification.

If you are passionate about customer service and have relevant experience, we encourage you to apply.

We are committed to fair and inclusive recruitment processes. Your participation in a voluntary application review can help us monitor and improve inclusivity, reduce unconscious bias, and enhance candidate experience.

Participation is optional. You will be asked to opt in or out during your application.

If you opt in, your data will only be shared with authorized colleagues and used for monitoring purposes, approximately up to 6 months after the closing date.