Receptionist

NHS; Chipping Ongar; On-site; Part time

Job summary

Ongar Health Centre is seeking a friendly and organised part-time receptionist to join their team. The role involves administrative duties, patient interaction, and appointment management, with a focus on providing high levels of customer service.

Benefits

Supportive and friendly environment

Flexible working hours

Peer support

Qualifications

• Experience working with the general public.
• Strong IT and administration skills.
• Excellent communication skills.

Responsibilities

• Assisting and directing patients.
• Making appointments via telephone and face to face.
• Dealing with queries and requests for information.

Skills

Communication

IT Skills

Teamwork

Tools

SystmOne

Job description

Job summary

Ongar Health Centre is pleased to be recruiting for an organised and friendly receptionist to join their busy team, on a part-time basis. The position is for 18 hours per week, although some flexibility is required as you will sometimes need to cover additional/alternative hours for colleagues. The hours are as follows:

Monday 2pm - 6.30pm

Wednesday 2pm - 6.30pm

Thursday 2pm - 6.30pm

Friday 2pm - 6.30pm

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.

Main duties of the job

• Assisting and directing patients
• Making appointments via telephone and face to face
• Dealing with queries and requests for information from patients and clinicians
• Advising patients of practice procedures
• Registering new patients.

About us

Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises. Supporting your work life balance and professional development is important to us, we can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours
• Peer support

We use SystmOne clinical system and are rated Good with CQC.

Details Date posted

18 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28622

Job locations

Ongar War Memorial Medical Centre

57 Fyfield Road

Ongar

Essex

CM5 0AL

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification Experience Essential

• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

Person Specification Experience Essential

• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Primary Care Careers

Address

Ongar War Memorial Medical Centre

57 Fyfield Road

Ongar

Essex

CM5 0AL

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Primary Care Careers

Address

Ongar War Memorial Medical Centre

57 Fyfield Road

Ongar

Essex

CM5 0AL

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)