Back Office Support

Yü Group PLC; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Transfers Advisor to join their Operations Department. This entry-level role involves providing exceptional service to customers, maintaining business processes, and collaborating with various teams to ensure a smooth customer experience. Ideal candidates will have strong communication skills and a 'can-do' attitude, with opportunities for career growth within a rapidly expanding company.

Benefits

24 days annual leave + bank holidays

Holiday buy-up of up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced policies for paternity, maternity, and adoption

Travel Loan Scheme

Company sick pay

Death in service and critical illness cover

Qualifications

• Experience within the Energy Industry preferred but not essential.
• Excellent communication and interpersonal skills.
• Good verbal and numerical skills.

Responsibilities

• Outbound calling newly onboarded customers.
• Liaise with teams to handle complex registration enquiries.
• Ensure all customer queries are managed and resolved.

Skills

Communication

Organizational Skills

Analytical Mindset

Team Player

Job description

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Description

Reports to: Onboarding Coordinator

Location: Nottingham

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth. We have created an exciting opportunity for a Transfers Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires someone with a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing rapidly, offering a long-term career opportunity.

Passionate and motivated people drive our growth, and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Outbound calling newly onboarded customers
• Build strong relationships with other teams across the business
• Maintain continuity of work operations by documenting & communicating required actions to management; identify irregularities in processes & shape continuing needs
• Liaise with non-customer and customer-facing teams to handle complex registration enquiries & resolve the enquiry with the customer
• Ensure business processes are robust
• Provide solutions to a broad range of written and verbal enquiries raised by customers
• Ensure all customer queries are managed, resolved, and closed within the agreed timescale
• Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
• Monitor, action, and escalate issues as appropriate to ensure the customer journey is completed in a timely manner and third parties are informed of escalations
• Create accurate records containing all relevant information to enable requests to be resolved within timelines and standards

About Yü

If you have what it takes, you could be just what we’re looking for:

• Experience within the Energy Industry preferred but not essential
• Excellent communication and interpersonal skills
• Good organisation skills – able to manage workload & plan ahead
• Good verbal and numerical skills
• Ambitious – seeking a career opportunity, not just a job
• Analytical mindset with attention to detail
• Motivated with a “can-do” attitude
• Team player who enjoys collaborating to develop others
• Flexible and adaptable as the role and business evolve
• Confident in handling written correspondence and inbound/outbound calls
• High standards of accuracy and continuous improvement mindset

Yü Comes First

We offer a wide range of benefits, including:

• 24 days annual leave + bank holidays
• Holiday buy-up of up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced policies for paternity, maternity, and adoption
• Yü made a difference Awards
• Travel Loan Scheme
• Additional leave for marriage/civil partnership
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• Modern facilities
• Death in service and critical illness cover

We are committed to accessibility; please let us know if you require reasonable adjustments for your application. Note that this position does not qualify for UK Visas & Immigration sponsorship; applicants must have indefinite right to work in the UK.

Yü Energy is one of the UK’s fastest-growing business energy suppliers, serving thousands of companies nationwide. Our mission is to revolutionize the UK business energy market with expert, personal service and competitive prices tailored to our commercial customers’ needs.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Utilities