1st/2nd Line IT Support

MaxAd Recruitment Ltd; London; Remote; GBP 36,000 - 40,000; Full time

Job description

£36,000 - £40,000 + Fully Remote + CPD + Benefits

Are you a proactive and customer-focused IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team.

This is an exciting opportunity to work with cutting-edge technologies, support a range of IT systems and contribute to delivering outstanding customer service.

Key Responsibilities

1. Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
2. Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
3. Own and resolve customer issues, following through to completion.
4. Manage Microsoft Updates and Patch Management.
5. Maintain accurate documentation and adhere to ITIL best practices.
6. Collaborate with internal teams to improve IT service delivery.

Skills & Experience

1. Microsoft 365 Administration - Office, Teams, SharePoint, Exchange Online, OneDrive, Teams Admin Centre.
2. Microsoft Azure - Entra ID, Virtual Machines, etc.
3. Windows Server - setup, maintenance, and troubleshooting.
4. Microsoft SQL Server - basic troubleshooting and support.
5. Microsoft AutoPilot & InTune - device management and software packaging.
6. ITSM Tools - experience with Freshservice or similar platforms.
7. Experience in Microsoft Updates and Patch Management.

Desirable Skills

1. Networking & VPNs - knowledge of Meraki is beneficial.
2. Octopus Deploy - experience is a plus.
3. Experience in cybersecurity or an interest in growing into this area.

The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exciting career development pathways exist in either the MSP or Cyber space. In addition, you'll work and learn alongside some of the brightest and truly world-class problem solvers within the industry.

Our client is keen to partner with individuals that share the value they place on people-focused communication skills as part of a “Can-Do” attitude. Naturally, to succeed in this role the successful candidate will possess strong problem-solving skills with the ability to be self-motivated & independent. That said, our client will provide all the support and tools needed to ensure you truly feel part of the team.

If you're passionate about IT support and eager to grow your technical skills in a dynamic environment, we'd love to hear from you. Apply today!