NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Belfast, where you'll support critical network operations and ensure incident resolution. This role involves working in a dynamic environment with opportunities for growth and skill development. You'll handle customer communications, manage incident tickets, and collaborate with various teams to maintain infrastructure connectivity. Enjoy a diverse career with inclusive culture and numerous benefits.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Belfast

Client:

Telent

Location:

Belfast, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team managing complex and critical tasks, helping to maintain the nation's vital infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise with stakeholders at all levels.
• Proficiency in Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, and technologies with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video here!

We are committed to creating an inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.