Service Design and Transition Analyst

TN United Kingdom; Worthing; Hybrid; GBP 50,000 - 62,000; Full time

Job summary

A leading company in the water and waste industry is looking for a Service Design and Transition Analyst in Worthing. This role involves ensuring the effective design and seamless transition of services into operational environments, focusing on meeting business and user requirements. The ideal candidate will have strong ITIL knowledge and experience in service design within IT projects. The position offers a competitive salary and additional benefits, including flexible working options.

Benefits

25 days annual leave plus bank holidays

Health benefits

Pension

Bonus

Discounts

Study support

Flexible working options

Qualifications

• Experience in delivering service design and transition within IT projects.
• Strong understanding of ITIL practices, especially Service Design, Transition, and Operations.

Responsibilities

• Manage the end-to-end Service Transition process, ensuring compliance.
• Coordinate with support teams on support scope and resource needs.
• Participate in design reviews to validate readiness.

Skills

Self-starter

Stakeholder management

Problem-solving

Organizational skills

Communication

ITIL practices

Operational readiness assessments

Education

ITIL Foundation V4 certification

Job description

Service Design and Transition Analyst, Worthing

Client:

Southern Water

Location:

Worthing, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

663abe4ddecd

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Closing Date: 2025-05-29

Location: Durrington, Worthing (Hybrid)

Contract Type: Permanent

Salary: to 62K per annum (DOE) + bonus

Hours: 37 hours

Are you ready to make a difference in the water & waste industry?

Southern Water is undergoing an extensive digital transformation and seeks skilled professionals to join our collaborative teams to support these initiatives.

As Service Design and Transition Analyst, your role will involve ensuring the effective design and seamless transition of new or modified services into operational environments. You will focus on designing services that meet business and user requirements, ensure operational readiness, and manage end-to-end service transition processes within Digital IT Projects, adhering to governance frameworks.

Responsibilities include:

1. Service Design activities:
   • Define roles and responsibilities throughout the project lifecycle.
   • Review requirements and collaborate with teams to assess feasibility.
   • Coordinate with support teams on support scope and resource needs.
   • Develop the Service TCO and agree on toolsets for alerting and monitoring.
   • Establish Service Level Agreements aligning with business needs.
   • Create and maintain the Service Design Package covering capacity, availability, costs, etc.
   • Ensure service designs meet objectives and align with existing landscapes.
   • Identify gaps and define Service Transition Plans.
   • Participate in design reviews to validate readiness.
2. Service Transition Activities:
   • Manage the end-to-end Service Transition process, ensuring compliance.
   • Ensure smooth handover from project to operations.
   • Provide advice and act as liaison between project managers and stakeholders.
   • Identify and mitigate risks related to service delivery.
   • Manage elements of project RAID and evidence of testing completion.
   • Coordinate Service Acceptance Boards and support early life support.
   • Oversee the Acceptance into Service process and post-go-live actions.

Skills & Knowledge required:

• Self-starter with minimal supervision.
• Strong understanding of ITIL practices, especially Service Design, Transition, and Operations.
• Experience in delivering service design and transition within IT projects.
• Expertise in developing support models, SLAs, OLAs, and workflows.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and organizational skills.
• Familiarity with project governance and RAID management.
• Experience with operational readiness assessments.
• ITIL Foundation V4 certification and knowledge of IT Project Management methodologies.

What We Offer:

• 25 days annual leave plus bank holidays.
• Additional benefits including health, pension, bonus, and discounts.
• Opportunities for study support and flexible working options.