Client Technical Support Consultant - North America

JR United Kingdom; Greater Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Technical Support Consultant to join their expanding technology consulting team. This role involves managing the delivery of bespoke audio branding services, ensuring an exceptional client experience. You will coordinate with teams, manage projects through CRM systems, and provide top-tier support to clients in North America. The ideal candidate will possess strong organizational skills and a passion for excellent service delivery. Join a dynamic firm that values career development and offers a vibrant work environment.

Benefits

Competitive salary and rewards

Career development opportunities

Gym membership

Critical illness cover

Life assurance

Birthday half-day leave

Creative offices

Cycle-to-work scheme

Charity fundraising initiatives

Qualifications

• Strong communication skills, both verbal and written.
• Highly organized with the ability to prioritize tasks.
• Experience in telecoms or support desk environments is advantageous.

Responsibilities

• Coordinating technical implementation with subcontractors and internal teams.
• Remotely configuring client telephone systems and uploading audio files.
• Scheduling engineering works and managing project updates in CRM.

Skills

Communication Skills

Organizational Skills

Telecoms Experience

Ticket Management Understanding

Tools

CRM Systems

Job description

Job Title: Client Technical Support Consultant - North America, Greater Manchester

Client:

PHMG

Location:

Greater Manchester

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

PHMG is a world-leader in audio branding and telephony optimisation, serving 36,000 clients across 54 countries. We are expanding our technology consulting team supporting clients in North America.

As a Technical Implementation Consultant, you will manage the delivery and support of bespoke audio branding services on client telephony systems, ensuring a top-tier client experience. Working with Account Managers, you'll understand client needs and determine the best strategies for uploading our productions.

Your work will involve managing projects via CRM systems, coordinating with external and internal teams, and scheduling remote and on-site engineering works. You will need strong organizational skills, technical aptitude, and a passion for delivering excellent service.

Responsibilities include:

• Coordinating technical implementation with subcontractors, engineers, and internal teams
• Remotely configuring client telephone systems and uploading audio files
• Scheduling engineering works and managing project updates in CRM

Qualifications:

• Strong communication skills, both verbal and written
• Highly organized with the ability to prioritize
• Experience in telecoms or support desk environments is advantageous
• Good telephone manner
• Understanding of SLAs and ticket management

Benefits include:

• Competitive salary and rewards
• Career development opportunities
• Gym membership, critical illness cover, life assurance
• Birthday half-day leave, creative offices, cycle-to-work scheme
• Charity fundraising initiatives

About PHMG:

Founded in 1998, PHMG is a leading audio branding agency working with household brands like Samsung, Audi, and Adidas, as well as SMEs worldwide, providing creative voice solutions to enhance business identity.