Contract Director - Kent

One Retail; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Contract Director to manage Soft Facilities Management services. The role involves financial oversight, contract management, and team leadership, ensuring high performance and compliance. The ideal candidate will have extensive experience in Soft FM, particularly within healthcare, and possess strong negotiation and leadership skills. The company offers a comprehensive benefits package and values diversity in the workplace.

Benefits

Contributory pension scheme

Career development programs

Access to Digital GP

Exclusive travel discounts

Discounts on groceries

Cinema ticket discounts

Cash rewards for spending

Free wellness classes

Share discounts with friends and family

Qualifications

• Proven experience in a senior management role within Soft FM, preferably in a healthcare setting.
• Strong financial management skills with a track record of driving revenue growth.

Responsibilities

• Oversee financial performance of soft FM and retail operations, ensuring budget compliance.
• Manage and monitor all soft FM and retail contracts, ensuring SLA compliance.
• Lead day-to-day operations of soft FM and retail services, ensuring high service standards.

Skills

Leadership

Negotiation

Communication

Financial Management

Analytical Skills

Job description

Contract Director - Kent

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors with PFI experience to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.

This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, including cleaning, catering, portering, and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

1. Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
2. Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
3. Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
4. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
5. Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
6. Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.

Qualifications and Experience:

• Proven experience in a senior management role within Soft FM, preferably in a healthcare setting.
• Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Experience in managing large-scale contracts and service providers, focusing on quality, compliance, and cost-effectiveness.
• A commitment to delivering exceptional customer service, understanding the unique challenges of a healthcare environment.
• Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.

What We Offer:

We ensure you're rewarded for your hard work with a comprehensive benefits package, including but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Access to Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Discounts on groceries with Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards for spending and usage across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

About Us

Compass Group UK&I promotes a culture where everyone feels able to be themselves at work and has equal opportunities to progress. We value diversity and believe it is our strength, fostering an environment where colleagues can reach their full potential and thrive.